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- Tasks: Assist customers with inquiries, bookings, and administrative tasks in a dynamic sales environment.
- Company: Join Ski Famille, a top UK ski tour operator offering unforgettable family holidays in the French Alps.
- Benefits: Enjoy competitive pay, monthly commissions, discounts on ski holidays, and a fun team culture.
- Other info: Full-time role with training and mentorship opportunities in a supportive work environment.
- Why this job: Kickstart your career in sales and tourism while sharing your passion for travel and skiing.
- Qualifications: No prior experience needed; just bring enthusiasm, great communication skills, and a positive attitude.
The predicted salary is between 28800 - 43200 £ per year.
Note: This is a full time role based in our HQ in Fleet, Hampshire, UK. Only apply if you can travel to Fleet.
About Us:
Ski Famille is a leading UK‑based ski tour operator, specialising in family chalet holidays in the French Alps. With over 37 chalets across our two brands, Ski Famille and the recently launched Ski Vertigo, we offer exceptional service and unforgettable experiences in top resorts like Tignes, Val d’Isere, Val Thorens, and Reberty 2000.
As a growing, owner‑managed business based in Fleet, Hampshire, we’re dedicated to delivering high‑quality ski holidays and expanding our reach. Join our passionate team and help bring the thrill of the mountains to our customers!
The Role:
We’re looking for an enthusiastic Sales Assistant to support our sales team in delivering top‑notch service to our clients. This is an entry‑level role perfect for someone eager to kickstart their career in sales and tourism. You’ll assist with customer inquiries, bookings, post sales and administrative tasks while learning the ropes of the ski travel industry.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat with a friendly and professional approach
- Assist in processing bookings, ensuring accuracy and attention to detail
- Support the sales team with preparing quotes, itineraries, and promotional materials.
- Maintain and update customer records in our CRM system
- Collaborate with the team to upsell additional services like ski passes, equipment hire, and insurance
- Provide administrative support, including filing, data entry, and managing schedules
- Stay informed about our ski destinations, packages, and seasonal offers to assist customers effectively
What We’re Looking For:
- A passion for travel, skiing, or the outdoors – no prior ski industry experience required
- Excellent communication skills, both written and verbal
- A positive, can‑do attitude with a willingness to learn
- Strong organisational skills and attention to detail
- Comfortable working in a fast‑paced environment and managing multiple tasks
- Basic proficiency in Google Drive, G‑mail, G‑Suite; experience with CRM systems is ideal
- Previous customer service or sales experience is desirable but not essential
What We Offer:
- Competitive starting salary with opportunities for growth.
- Monthly commission based on sales activity
- Contributory pension scheme
- Training and mentorship to develop your sales and industry knowledge
- 21 days Holiday (increased by 1 day per year to a maximum of 25)
- Discounts on ski holidays for you and your family/friends
- A fun, supportive team environment with regular social events
Note: Applicants must have the right to work in the UK. We are an equal opportunities employer and welcome applications from all backgrounds.
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Sales Assistant employer: Ski Famille
Contact Detail:
Ski Famille Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with Ski Famille's offerings and destinations. Knowing the details about their chalets and services will help you engage confidently with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be responding to inquiries and assisting with bookings, practice active listening and effective communication techniques to ensure you can provide top-notch service.
✨Tip Number 3
Network with current or former employees of Ski Famille. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Stay updated on the latest trends in the travel and ski industry. Being knowledgeable about current events and popular destinations will not only impress your interviewers but also prepare you for engaging conversations with customers.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Ski Famille and their offerings. Highlight your understanding of their family-oriented ski holidays and the unique experiences they provide in the French Alps.
Tailor Your CV: Make sure your CV reflects your enthusiasm for travel and customer service. Emphasise any relevant skills, such as communication and organisational abilities, that align with the role of a Junior Sales Assistant.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for skiing or travel, even if you lack direct experience. Mention your eagerness to learn and contribute to the sales team, and how you can enhance customer experiences.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as attention to detail, proficiency in Google Drive and CRM systems, and your ability to work in a fast-paced environment. Provide examples where possible.
How to prepare for a job interview at Ski Famille
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel, skiing, or the outdoors during the interview. Ski Famille values candidates who share a genuine interest in their offerings, so sharing personal experiences or aspirations related to skiing can make a positive impression.
✨Demonstrate Excellent Communication Skills
Since the role involves responding to customer inquiries, it's crucial to showcase your communication skills. Practice clear and friendly responses to common customer questions, and be prepared to discuss how you would handle various customer service scenarios.
✨Highlight Your Organisational Skills
The position requires strong organisational abilities, so be ready to discuss how you manage multiple tasks effectively. You could mention any relevant experiences where you successfully juggled responsibilities, whether in previous jobs, school projects, or personal activities.
✨Familiarise Yourself with Ski Destinations
Before the interview, take some time to research Ski Famille's destinations and packages. Being knowledgeable about their offerings will not only help you answer questions confidently but also demonstrate your commitment to understanding the company and its services.