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- Tasks: Assist customers with queries and provide excellent service via email and phone.
- Company: Join Ski Bartlett, a leading independent ski shop with over 55 years of experience.
- Benefits: Enjoy employee discounts, a pension scheme, and a casual dress code.
- Why this job: Be part of a passionate team and help customers enjoy their skiing adventures.
- Qualifications: Strong communication skills and a commitment to delivering great customer service.
- Other info: Flexible working environment with opportunities for growth in the ski industry.
The predicted salary is between 18000 - 25000 £ per year.
Established in 1965, Ski Bartlett is one of the UK's most popular independent ski shops, with over 55 years of experience. We pride ourselves on our high standards, excellent customer service and the quality of our products. Over the years we have expanded our retail space to house a vast selection of ski products and our online presence is going from strength to strength. We are looking to recruit a full-time customer services representative to join our team of ski sales representatives. The role will be mostly office based, performing general order administration and customer service duties for both our retail and trade customers.
Typical Tasks Will Include:
- Responding to customer queries received via email & telephone
- Following up new enquiries
- Provide customer service and pre-sales advice to our retail customers
- Place orders with our trade suppliers
- Conduct research to provide answers for customers to resolve their issues
- Developing and maintaining good product knowledge, utilising our training facilities to learn more about the products we sell
Essential:
- Ability and commitment to deliver excellent customer service
- Strong communication skills, both written and verbal
- Competent IT skills, including Word, Excel and Outlook
- Ability to work to deadlines and under pressure
- Have a confident, polite telephone manner
- Meticulous filing skills
- Have an organised approach to your daily tasks
- Able to work to deadlines and prioritise tasks
Desirable:
- A customer service background would be an advantage
- Good overall ski and/or snowboard experience
- Previous experience working in a retail environment
- Be flexible, able to cope under pressure and able to adapt to changing priorities
- Relish the challenge of problem solving
Benefits:
- Employee discount after successful completion of probationary period
- Pension scheme
- Free close by parking
- Casual dress code
If you believe you are the right person for the role, we would love to hear from you.
Job Types: Full-time, Permanent
Salary: £18,000.00-£25,000.00 per year
CUSTOMER SERVICE REPRESENTATIVE in Uxbridge employer: Ski Bartlett
Contact Detail:
Ski Bartlett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE REPRESENTATIVE in Uxbridge
✨Tip Number 1
Get to know the company inside out! Research Ski Bartlett, their products, and their customer service ethos. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via email, it’s crucial to sound confident and polite. Try role-playing common customer scenarios with a friend to sharpen your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle challenges effectively, which is key for a Customer Service Representative.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Ski Bartlett family!
We think you need these skills to ace CUSTOMER SERVICE REPRESENTATIVE in Uxbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Representative. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since strong communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Demonstrate Your Customer Service Experience: If you've got a background in customer service, make it shine! Share specific examples of how you've handled customer queries or resolved issues in the past. We love hearing about your problem-solving skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ski Bartlett
✨Know Your Products
Before the interview, take some time to familiarise yourself with the ski products that Ski Bartlett offers. Understanding the basics of skiing and snowboarding gear will not only impress your interviewers but also help you answer customer queries effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your commitment to providing top-notch service.
✨Practice Your Communication
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. You might want to rehearse common interview questions with a friend or in front of a mirror to ensure you come across as confident and polite.
✨Be Organised and Punctual
Arrive on time for your interview and bring any necessary documents neatly organised. This shows that you have an organised approach to your tasks, which is crucial for the role. Plus, it sets a positive tone right from the start!
