At a Glance
- Tasks: Manage our e-commerce mail order department, ensuring timely order fulfilment and excellent customer service.
- Company: Join Ski Bartlett, a leading independent ski shop with over 50 years of experience.
- Benefits: Enjoy employee discounts, a pension scheme, and a casual dress code.
- Other info: Great opportunity for career growth in a dynamic retail environment.
- Why this job: Be part of a fast-paced team and make a real impact in the snowsports retail industry.
- Qualifications: Strong organisational skills, attention to detail, and excellent communication abilities are essential.
The predicted salary is between 18000 - 23000 £ per year.
Ecommerce Mail Order Manager
Established in 1965, Ski Bartlett is one of the UK's most popular independent ski shops, with over 50 years of experience. We pride ourselves on our high standards, excellent customer service and the quality of our products. Over the years we have expanded our retail space to house a vast selection of ski and snowboard products and our online presence is going from strength to strength.
We are looking for a full-time, long-term team member to manage our ever-growing e-commerce mail order department. It’s fast-paced and at times very busy, but if you are good at following systems and keep calm under pressure you will relish in this role.
Key Daily Responsibilities
- Printing, picking and packing customer orders.
- Coordinate with shop manager to ensure orders are fulfilled in a timely manner.
- Undertake fraud checks on all order transaction.
- Responding to customer enquiries through multiple channels.
- Ensuring adequate levels of packaging supplies are maintained.
Other Responsibilities
- Reviewing shipping providers and renegotiating contracts.
- Maintaining good relations with account managers.
- Reviewing packaging suppliers and costs.
- Innovate and streamline processes and systems.
Qualified applicants must enjoy learning, being stretched to grow, and will ultimately be an integral part of all our sales and marketing operations.
Essential Skills/Experience Required for the Role
- Be extraordinarily organised - constantly maintaining and improving organisational systems, files and records.
- Systematically follow processes.
- Conscientiously follow up and complete tasks.
- Be really concerned with attention to detail.
- Champion at meeting deadlines.
- Have excellent communication skills - You must be able to respond professionally and friendly to customers - in person, on the phone and on email.
- Good at working independently.
- Be highly efficient, highly motivated, self-directed and resourceful.
- You must have loads of common sense and initiative to proactively solve problems.
Desirable
- The ability to multitask.
- You are always polite, friendly and helpful.
- You are good at working within a team but can also demonstrate great leadership traits.
- Self-sufficient when working on your own.
- Be keen to learn and keep up to date with current trends and technology within Snowsports.
Benefits
- Employee discount after successful completion of probationary period.
- Pension scheme.
- Free close by parking.
- Casual dress code.
If you believe you are the right person for the role, we would love to hear from you.
Job Types
- Full-time, permanent
If you see yourself as a candidate, please email your CV to sally@skibartlett.com
ECOMMERCE MAIL ORDER MANAGER in Uxbridge employer: Ski Bartlett
Ski Bartlett in Uxbridge is an exceptional employer that prioritises a vibrant work culture and a passion for winter sports. Employees enjoy comprehensive training, opportunities for personal growth, and the chance to engage with a community of like-minded enthusiasts, all while working in a dynamic retail environment that values customer experience and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land ECOMMERCE MAIL ORDER MANAGER in Uxbridge
✨Tip Number 1
Get to know the company! Research Ski Bartlett and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and coordinating with the shop manager, being able to express yourself clearly and professionally is key. Try role-playing common scenarios to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've successfully managed tasks or projects in the past. Being able to demonstrate your ability to stay calm under pressure and follow systems will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about the opportunity. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace ECOMMERCE MAIL ORDER MANAGER in Uxbridge
Some tips for your application 🫡
Show Off Your Organisational Skills:Make sure to highlight your organisational skills in your application. We want to see how you keep things tidy and efficient, especially since this role is all about managing orders and systems.
Be Detail-Oriented:Attention to detail is key for us at Ski Bartlett. When writing your application, give examples of how you've successfully managed tasks that required a keen eye for detail, whether it’s in previous jobs or personal projects.
Communicate Clearly:Since you'll be dealing with customers and team members, it's important to showcase your communication skills. Use clear and friendly language in your application to reflect how you would interact with our customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and makes sure your application gets the attention it deserves!
How to prepare for a job interview at Ski Bartlett
✨Know Your Stuff
Before the interview, make sure you research Ski Bartlett and their e-commerce operations. Familiarise yourself with their products, customer service approach, and any recent news about the company. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Organisational Skills
Since the role requires extraordinary organisation, prepare examples from your past experiences where you successfully managed tasks or projects. Be ready to discuss how you maintain systems and follow processes, as this will demonstrate your fit for the position.
✨Practice Your Communication
As excellent communication skills are essential, practice responding to common customer enquiries. You might even want to role-play with a friend to ensure you come across as friendly and professional. This will help you feel more at ease during the interview.
✨Be Ready to Problem-Solve
Think of a few scenarios where you had to solve problems independently or in a team. Be prepared to share these examples during the interview, highlighting your initiative and resourcefulness. This will showcase your ability to handle the fast-paced environment of the e-commerce mail order department.
