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- Tasks: Manage technical support inquiries about SKF products via email and phone.
- Company: Join SKF, a leader in reducing friction and promoting sustainability since 1907.
- Benefits: Enjoy flexible work options, comprehensive health benefits, and generous vacation policies.
- Why this job: Be part of a collaborative culture that values curiosity, courage, and care for the planet.
- Qualifications: Mechanical inclination and strong communication skills are essential; bilingualism is a plus.
- Other info: Extensive training provided; no prior product knowledge required.
The predicted salary is between 42000 - 58000 £ per year.
Application Engineering
???????Location: Scarborough, ON
Salary Range: $60,000.00 to $83,000.00
About SKF:?
SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow!
SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.
Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.
We’re guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.
We’re a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment.
Learn about SKF at www.skf.com.
Role
The Application Engineering team at SKF Canada is seeking an Application Engineering Technician to work from the head office in Scarborough, ON. The main responsibility of the Application Engineering Technician will be to manage the technical support desk, communicating directly through email or phone, in response to technical inquiries regarding our product. These inquiries will come from any and all existing and potential customers, as well as from colleagues internally. The inquiries can cover any of SKF’s product, including bearings, seals, lubrication, mounted products, and maintenance products.
Some typical questions might include:
- Identification of parts
- Product specifications, drawings, and comparison to competitor product
- Basic advice on application of product
The Application Engineering Technician will also oversee the work of others helping on the technical support desk, ensuring that inquiries are prioritized and being responded to in a timely manner, and checking for accuracy of work where needed.
The Application Engineering Technician is expected to work within their limits and to escalate inquiries to application engineers or other departments as needed.
Depending on their aptitude, the Application Engineering Technician may also have the opportunity to assist with other more technical projects within the Application Engineering department.
Extensive training will be provided and prior knowledge of SKF’s product line is not necessary. The successful candidate will be supported by our engineers across the country for guidance and mentorship.
Qualifications
- Mechanically inclined, with the ability to understand and interpret technical drawings and specifications
- Strong communication skills, both written and verbal
- Strong customer service skills
- Strong time management skills
- Education or work experience in mechanical or similar field preferred
- Bilingual French & English preferred, but not required
What You’ll Love About SKF:
Rest and Relaxation. Enjoy a robust vacation, statutory holidays as well as sick day policies!
Work/Life Balance. A possibility for flexibility and an opportunity for occasional remote work.Health and Wellness Benefits. SKF cares about the wellbeing of our employees. We have a comprehensive Benefits Package.Invest in your Future. SKF offers a Defined contribution plan opportunity to have up to 6% contribution matched (on base salary).Much more! Growth opportunities, tuition reimbursement, employee assistance program, life insurance, and with so many benefits to working for SKF, we could not name them all!
Reports to: Application Engineering Manager
Location: Scarborough, ON
Job ID: 22458
SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
By applying to this job you acknowledge how SKF treats candidate data. Click HERE to review the SKF Data Privacy Consent Statement.
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Application Engineering Technician employer: SKF Group
Contact Detail:
SKF Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Engineering Technician
✨Tip Number 1
Familiarise yourself with SKF's product range, especially bearings and seals. Understanding the basics of these products will help you answer technical inquiries more effectively during interviews.
✨Tip Number 2
Brush up on your communication skills. Since the role involves direct interaction with customers and colleagues, practice articulating technical concepts clearly and concisely.
✨Tip Number 3
Showcase your customer service experience. Highlight any previous roles where you managed inquiries or provided support, as this will demonstrate your ability to handle the technical support desk effectively.
✨Tip Number 4
Prepare for potential questions about time management. Think of examples from your past experiences where you successfully prioritised tasks, as this is crucial for managing the technical support desk.
We think you need these skills to ace Application Engineering Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Application Engineering Technician. Familiarise yourself with the types of technical inquiries you might handle and the products you'll be supporting.
Tailor Your CV: Highlight relevant skills and experiences in your CV that align with the job description. Emphasise your mechanical inclination, communication skills, and any customer service experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of SKF's values and how you can contribute to their mission of sustainability and innovation.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at SKF Group
✨Understand the Product Line
Familiarise yourself with SKF's products, especially bearings and seals. Even though prior knowledge isn't necessary, showing that you've done your homework can impress the interviewers.
✨Demonstrate Communication Skills
Since the role involves direct communication with customers, practice articulating your thoughts clearly. Be prepared to discuss how you would handle technical inquiries and provide customer support.
✨Showcase Your Mechanical Aptitude
Be ready to discuss any relevant experience or education in mechanical fields. If you have examples of interpreting technical drawings or specifications, share those to highlight your skills.
✨Emphasise Team Collaboration
SKF values collaboration, so be prepared to talk about your experiences working in teams. Discuss how you prioritise tasks and ensure timely responses, as this will resonate well with their company culture.
