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- Tasks: Manage customer accounts, resolve queries, and process orders for Skechers footwear.
- Company: Join Skechers, a global leader in lifestyle and performance footwear.
- Benefits: Enjoy competitive salary, product discounts, and free onsite parking.
- Why this job: Be part of a fun team and make a positive impact in retail.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Dynamic work environment with opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Service Representative, you will be responsible for all aspects of account management for several National, Key, and Independent retail accounts stocking Skechers footwear. Do you have excellent customer-facing communication skills and the ability to effectively resolve queries? If so, we want you to join our team as a ‘Skechers Customer Service Representative’. You will be responsible for liaising with customers daily, effectively resolving queries, taking sales orders over the phone/email, and advising delivery dates.
Keying orders for immediate and forward delivery, liaising with our warehouse to ensure that pick tickets are raised for all designated customer orders, and advising them on our requirements is an essential part of the role. As well as working with our Sales team and updating them on the status of accounts/orders as necessary whilst managing the order book by maintaining accurate data on the system where necessary by our availability and requirements.
What we’re looking for:
- Strong communication, interpersonal skills; articulate with excellent written English.
- Professional, friendly, approachable, and confident liaising at all levels.
- Positive, self-motivated, and able to work independently or as part of a team.
- Detail-oriented, organised, numerate, and accurate in data entry.
- Proficient with Word, PowerPoint, Excel, and Outlook.
- Able to interpret customer orders, emails, safety rules, policies, procedures, and operating/maintenance instructions.
- Creative, forward-thinking, and able to think outside the box.
- Knowledge of the fashion and/or footwear industry.
Skechers offers:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A fun and dynamic work environment.
- Product discount.
- Free onsite parking.
This is a great opportunity to join us and make a positive impact. If you feel you can be a true brand ambassador for Skechers.
Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants.
BE YOU – FEEL WELCOME
Customer Service Representative in St Albans employer: Sketchers
Contact Detail:
Sketchers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in St Albans
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Skechers. Understand their products, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be articulate and friendly. Try role-playing common customer scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer queries or handled difficult situations. Be ready to share these during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, you’ll get all the latest updates on your application status!
We think you need these skills to ace Customer Service Representative in St Albans
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer interaction, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively resolve queries and liaise with customers.
Be Detail-Oriented: Attention to detail is key in this role, especially when managing orders and data entry. In your application, mention any experiences where you've had to be meticulous and organised, as this will show us you're the right fit for the job.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. This shows us that you’re genuinely interested in the role and understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Sketchers
✨Know Your Stuff
Before the interview, make sure you understand Skechers' products and values. Familiarise yourself with their footwear range and any recent news about the company. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Customer Service Representative, communication is key. Practice articulating your thoughts clearly and concisely. You might want to role-play common customer scenarios with a friend to get comfortable with resolving queries on the spot.
✨Be Detail-Oriented
Since the role involves managing orders and data entry, highlight your attention to detail during the interview. Bring examples of how you've successfully managed data or resolved issues in previous roles to demonstrate your organisational skills.
✨Emphasise Teamwork and Independence
Skechers values both teamwork and the ability to work independently. Be prepared to discuss times when you've collaborated effectively with others, as well as instances where you've taken initiative on your own. This balance will show you're a versatile candidate.
