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For Companies At a Glance
- Tasks: Manage customer accounts, resolve queries, and ensure satisfaction in a dynamic team.
- Company: Global footwear company based in St Albans with a focus on growth.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Join a vibrant team and make a difference in customer experiences.
- Qualifications: Excellent communication skills and attention to detail required.
The predicted salary is between 30000 - 42000 £ per year.
A global footwear company in St Albans is seeking a Customer Service Representative to manage accounts and ensure customer satisfaction. This role involves liaising with customers, resolving queries, and maintaining accurate data, contributing to a dynamic team environment.
Candidates should possess excellent communication skills, attention to detail, and a proactive approach. This is an office-based position with opportunities for career growth and a competitive salary.
Account & Order Management CSR | Growth & Perks in St Albans employer: Sketchers
Contact Detail:
Sketchers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account & Order Management CSR | Growth & Perks in St Albans
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or resolve queries effectively. We want to show that we can keep our cool and provide top-notch service!
✨Tip Number 3
Dress the part! Even if it’s an office-based role, looking smart can make a great first impression. We want to convey professionalism and enthusiasm right from the get-go.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set us apart from other candidates. It shows our appreciation and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Account & Order Management CSR | Growth & Perks in St Albans
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about liaising with customers, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively resolve queries and keep customers happy.
Attention to Detail is Key: In your application, showcase your attention to detail. Mention any experiences where you've had to maintain accurate data or manage accounts, as this will show us that you're the right fit for keeping everything in order.
Be Proactive in Your Approach: We love candidates who take initiative! In your application, share examples of how you've proactively solved problems or improved processes in previous roles. This will help us see your potential to contribute to our dynamic team environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Sketchers
✨Know the Company Inside Out
Before your interview, do some research on the global footwear company. Understand their products, values, and recent news. This will not only impress the interviewers but also help you tailor your answers to show how you fit into their culture.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Prepare examples of how you've effectively resolved customer queries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your proactive approach.
✨Attention to Detail is Crucial
Since the role involves maintaining accurate data, be ready to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a difference, whether it was in managing accounts or resolving issues.
✨Express Your Desire for Growth
This position offers opportunities for career growth, so make sure to express your enthusiasm for developing within the company. Share your long-term career goals and how you see yourself contributing to the team and growing alongside the company.
