At a Glance
- Tasks: Provide first-level IT support and troubleshoot tech issues for staff and students.
- Company: Join a vibrant Church of England Academy community focused on learning and growth.
- Benefits: Earn while you learn with a competitive salary and gain valuable qualifications.
- Other info: Potential for full-time roles after apprenticeship and hands-on training provided.
- Why this job: Kickstart your tech career in a supportive environment with real impact on education.
- Qualifications: GCSE Level 4 in Maths and English; customer care skills are a plus.
The predicted salary is between 14976 - 14976 £ per year.
We are a Church of England Academy for students aged between 11 - 18 years. We hope that this website will provide a brief insight into our school and a flavour of the Christian Learning Community that is Bishop Ramsey.
To provide first level IT support to all staff and students within the school. Member of ICT Technician team supporting all aspects of ICT across the school. Involves dealing directly with all levels of staff and the students and assisting with delivering helpdesk solutions.
Responsibilities include:
- Monitoring the helpdesk jobs efficiently, completing first level jobs where possible and elevating jobs to second level support when required.
- Ensuring Interactive Whiteboards are working at all times and troubleshooting problematic boards.
- Isolating hardware or software issues with PCs or laptops and carrying out the necessary repair work.
- Understanding the process to rebuild domain computers using Microsoft SCCM effectively.
- Maintaining printers at the school: toner replacement, fixing printer jams or replacing parts when required.
- Ensuring the smooth operation of the Drama Barn and Hall audio and visual equipment.
- Using network software to remotely assist users and carry out first line support calls when possible.
- Ensuring that desktops and laptops are installed with the required software and kept up to date with the latest security fixes.
Entry requirements:
- Mandatory; GCSE Level 4 in Mathematics and Level 4 in English/Equivalent.
Skills required:
- Customer care skills.
Training to be provided:
Apprentices will be required to attend college at least 1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship. The apprentice will be required to complete:
- Work towards gaining a full Level 3 IT Solutions Qualification.
- Employment Rights and Responsibilities.
- Skills, Knowledge, and Behaviours.
- Standard and End Point Assessment.
- Functional Skills in English, Maths, and ICT (if required).
Other training will be provided by the employer as required to enable the fulfilment of the job role.
Things to consider:
- To be in sympathy with the aims and practices of a Church School.
- Possible full-time role of ICT Technician or Desktop Support Engineer.
Location: Bishop Ramsey CE School, Warrender Way, Ruislip, Middlesex, England. HA4 8EE
Training delivery site: Uxbridge Campus
At a Glance:
- Salary: £14,976 per year
- Working week: Monday to Friday / 08:00am-4:00pm
- Duration: 24 Months
- Apprenticeship standard: IT solutions technician (Level 3)
ICT Apprentice Technician Level 3 in Uxbridge employer: Skerntrainingandskills
Bishop Ramsey CE School is an exceptional employer that fosters a supportive and inclusive environment for its staff and students. As part of a Christian Learning Community, employees benefit from a strong work culture that prioritises personal growth and development, with opportunities for further training and career advancement within the ICT field. Located in Ruislip, the school offers a vibrant atmosphere where apprentices can gain hands-on experience while contributing to the educational journey of young learners.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Apprentice Technician Level 3 in Uxbridge
✨Tip Number 1
Get to know the school! Research Bishop Ramsey and its values. Understanding the Christian Learning Community will help you connect with staff and students during your interviews.
✨Tip Number 2
Practice your troubleshooting skills! Brush up on common IT issues and solutions, especially around hardware and software. Being able to demonstrate your problem-solving abilities can really impress during practical assessments.
✨Tip Number 3
Network like a pro! Reach out to current or former apprentices and staff at the school. They can provide insider tips and might even give you a heads-up about what to expect in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Bishop Ramsey.
We think you need these skills to ace ICT Apprentice Technician Level 3 in Uxbridge
Some tips for your application 🫡
Show Your Passion for IT:When writing your application, let us see your enthusiasm for technology and helping others. Mention any relevant experiences or projects that highlight your interest in IT support and how you enjoy solving problems.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your customer care skills and any experience with troubleshooting tech issues. We want to see how you fit into our school community!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Skerntrainingandskills
✨Know Your Tech Basics
Brush up on your IT knowledge, especially around first-level support tasks. Be ready to discuss how you would troubleshoot common issues with PCs, laptops, and interactive whiteboards. Showing that you understand the basics will impress the interviewers.
✨Demonstrate Customer Care Skills
Since you'll be dealing with staff and students, it's crucial to showcase your customer care skills. Think of examples where you've helped someone solve a problem or provided excellent service. This will highlight your ability to communicate effectively and empathetically.
✨Familiarise Yourself with the School's Values
As this role is within a Church of England Academy, understanding their values and ethos is key. Research the school's mission and think about how you can align your personal values with theirs. This will show your commitment to being part of their community.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the training you'll receive. This not only shows your interest but also helps you determine if this apprenticeship is the right fit for you.
