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- Tasks: Supervise housekeeping, ensure cleanliness, and deliver exceptional guest experiences.
- Company: Skern Lodge, a leader in outdoor activities and experiential learning since 1976.
- Benefits: Access to discounts, uniform provided, and excellent support from a dedicated team.
- Why this job: Kickstart your career in hospitality with hands-on training and a recognised qualification.
- Qualifications: Prior housekeeping experience and a willingness to learn are essential.
- Other info: 30 hours per week with flexible shifts; driving licence preferred.
Based in Appledore, North Devon we have been delivering outdoor activities, experiential learning and development training since 1976. We teach new skills, build confidence, fulfil your sense of adventure, and ensure you have boatloads of fun! We have fantastic opportunities right now to take the next step in your housekeeping journey at Skern Lodge or the Ultimate Adventure Centre, based in Bideford, Devon.
Our Housekeeping Team play an important role in providing the best experience for all of our guests and delivering exceptional customer service. As a Housekeeping Supervisor, you will be responsible for ensuring the highest standards are met in the daily cleaning and preparation of rooms for incoming groups. You will be supported to achieve a Customer Service Level 3 apprenticeship.
Your main duties will include:
- Stock taking
- Undertaking quality checks
- Laundry allocation
- Conducting Health and Safety checks
You will be given full training and complete a nationally recognised Customer Service qualification working alongside our experienced team. You will need to have prior experience of Housekeeping and the willingness to learn whilst gaining practical skills and a commitment to achieving your Apprenticeship.
The ideal candidate should be able to work alone and in a team, use their initiative and be proactive in their approach to work. You'll also need to demonstrate:
- A can-do and flexible attitude
- A willingness to learn and develop
In return we offer:
- Access to Perkbox - Discounts and rewards across a wide range of shopping and lifestyle brands and well-being support
- Uniform provided
- Excellent support from a well-established team
This apprenticeship will be for 9 months duration.
Entry requirements: Maths and English at Level 2 (GCSE Grade 4) is desirable however we can provide Functional Skills as part of your development plan. Prior experience within Housekeeping is essential.
Skills required:
- Customer care skills
- Initiative
Training to be provided: You will be supported by a trainer throughout your apprenticeship. As you progress through your apprenticeship your duties and responsibilities will alter as you develop the skills for a successful career in hospitality. Training will be a mix of face to face and online learning. You will gain a Level 3 Customer Service Apprenticeship Qualification. Functional Skills in Maths and English if required.
Things to consider: Contracted Hours are 30 hours per week. You will be on a rota with some split-shifts required (9 - 4 pm, 5 out of 7 days per week). A driving licence and car would be an advantage due to shift times, as bus timetables don’t always align with working times. We are looking for candidates who want to develop their career within the Housekeeping sector. Further training and next level qualifications are available.
At a Glance: Working week: 5 out of 7 days on a rota. Duration: 12 Months.
Housekeeping Supervisor Apprenticeship Level 3 - Skern Lodge in Northam employer: Skerntrainingandskills
Contact Detail:
Skerntrainingandskills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor Apprenticeship Level 3 - Skern Lodge in Northam
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Skern Lodge and the Ultimate Adventure Centre. Understanding their values and what they offer will help you connect with the team and show that you're genuinely interested in being part of their housekeeping crew.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to housekeeping and customer service. Prepare your answers, focusing on your past experiences and how they relate to the role. We want you to feel confident when discussing your skills and how you can contribute to the team.
✨Tip Number 3
Show off your personality! During the interview, let your can-do attitude shine through. Be enthusiastic about learning and developing your skills. Remember, they’re looking for someone who fits well with the team, so don’t be afraid to show your passion for hospitality and customer care.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Skern Lodge family. Don’t forget to follow up after applying; a quick email expressing your excitement can make a great impression!
We think you need these skills to ace Housekeeping Supervisor Apprenticeship Level 3 - Skern Lodge in Northam
Some tips for your application 🫡
Show Your Passion for Housekeeping: When writing your application, let us know why you're excited about the Housekeeping Supervisor role. Share any experiences that highlight your love for cleanliness and customer service – we want to see your enthusiasm shine through!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this apprenticeship. Highlight relevant skills and experiences that match the job description, like your previous housekeeping roles or any customer service experience. We appreciate a personal touch!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your journey and what you can bring to our team without wading through unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Skerntrainingandskills
✨Know Your Housekeeping Basics
Before the interview, brush up on your housekeeping knowledge. Understand the key responsibilities of a Housekeeping Supervisor, like stock taking and quality checks. This will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves delivering exceptional customer service, think of examples from your past experiences where you went above and beyond for guests. Be ready to share these stories during the interview to demonstrate your commitment to customer care.
✨Demonstrate Your Initiative
Employers love candidates who can take the lead. Prepare to discuss situations where you've used your initiative in previous roles. Whether it was solving a problem or improving a process, showing that you can think on your feet will set you apart.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team collaborates. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
