At a Glance
- Tasks: Provide first-level IT support and troubleshoot tech issues for staff and students.
- Company: Join a vibrant Church of England Academy community focused on learning and growth.
- Benefits: Earn while you learn with a competitive salary and gain valuable qualifications.
- Other info: Potential for a full-time role after the apprenticeship and ongoing training provided.
- Why this job: Kickstart your tech career in a supportive environment with real impact on education.
- Qualifications: GCSE Level 4 in Maths and English; customer care skills are a plus.
The predicted salary is between 14976 - 14976 € per year.
We are a Church of England Academy for students aged between 11 - 18 years. To provide first level IT support to all staff and students within the school. Member of ICT Technician team supporting all aspects of ICT across the school. Involves dealing directly with all levels of staff and the students and assisting with delivering helpdesk solutions.
Responsibilities include:
- Monitoring the helpdesk jobs efficiently, completing first level jobs where possible and elevating jobs to second level support when required.
- Ensuring Interactive Whiteboards are working at all times and troubleshooting problematic boards.
- Isolating hardware or software issues with PCs or laptops and carrying out the necessary repair work.
- Understanding the process to rebuild domain computers using Microsoft SCCM effectively.
- Maintaining printers at the school: toner replacement, fixing printer jams or replacing parts when required.
- Ensuring the smooth operation of the Drama Barn and Hall audio and visual equipment.
- Using network software to remotely assist users and carry out first line support calls when possible.
- Ensuring that desktops and laptops are installed with the required software and kept up to date with the latest security fixes.
Entry requirements:
- Mandatory: GCSE Level 4 in Mathematics and Level 4 in English/Equivalent.
Skills required:
- Customer care skills.
- Training to be provided.
Apprentices will be required to attend college at least 1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship. The apprentice will be required to complete:
- Work towards gaining a full Level 3 IT Solutions Qualification.
- Employment Rights and Responsibilities.
- Skills, Knowledge, and Behaviours.
- Standard and End Point Assessment.
- Functional Skills in English, Maths, and ICT (if required).
Other training will be provided by the employer as required to enable the fulfilment of the job role.
Things to consider:
- To be in sympathy with the aims and practices of a Church School.
- Possible full-time role of ICT Technician or Desktop Support Engineer.
Location: Bishop Ramsey CE School, Warrender Way, Ruislip, Middlesex, England. HA4 8EE
Training delivery site: Uxbridge Campus
At a Glance:
- Salary: £14,976 per year
- Working week: Monday to Friday / 08:00am-4:00pm
- Duration: 24 Months
- Apprenticeship standard: IT solutions technician (Level 3)
ICT Apprentice Technician Level 3 employer: Skerntrainingandskills
Bishop Ramsey CE School is an exceptional employer, offering a supportive and nurturing environment for ICT Apprentices. With a strong emphasis on professional development, apprentices benefit from hands-on experience in a vibrant educational setting, alongside dedicated training at local campuses. The school's commitment to fostering a Christian Learning Community ensures a collaborative work culture where every team member is valued and encouraged to grow.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Apprentice Technician Level 3
✨Tip Number 1
Get to know the school! Research Bishop Ramsey and its values. Understanding the Christian Learning Community will help you connect with staff and students during your interviews.
✨Tip Number 2
Practice your troubleshooting skills! Brush up on common IT issues and solutions, especially those related to hardware and software. Being able to demonstrate your problem-solving abilities can really impress during practical assessments.
✨Tip Number 3
Network like a pro! Reach out to current or former apprentices and staff at the school. They can provide insider tips and might even give you a heads-up about what to expect in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Bishop Ramsey.
We think you need these skills to ace ICT Apprentice Technician Level 3
Some tips for your application 🫡
Show Your Passion for IT:When writing your application, let us see your enthusiasm for technology and helping others. Share any relevant experiences or projects that highlight your interest in IT support, as this will make your application stand out.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the ICT Apprentice Technician role. Use keywords from the job description and demonstrate how your skills align with what we're looking for. This shows us you’ve done your homework!
Highlight Customer Care Skills:Since this role involves supporting staff and students, emphasise any customer service experience you have. Whether it’s a part-time job or volunteering, showing us you can communicate effectively and help others is key.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Skerntrainingandskills
✨Know Your Tech Basics
Make sure you brush up on your IT knowledge, especially around first-level support. Be ready to discuss common issues like printer jams or troubleshooting interactive whiteboards. Showing that you understand the basics will impress the interviewers.
✨Show Your Customer Care Skills
Since this role involves dealing with staff and students, highlight any experience you have in customer service. Think of examples where you've helped someone solve a problem or provided support. This will demonstrate your ability to communicate effectively and be patient.
✨Familiarise Yourself with the School's Values
As it's a Church of England Academy, understanding their ethos is key. Research the school's mission and values, and be prepared to discuss how you align with them. This shows that you're not just interested in the job, but also in being part of their community.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, or the training you'll receive. This shows your enthusiasm and helps you gauge if the school is the right fit for you.
