Hospitality Team Member Apprenticeship Level 2 - Ultimate Adventure Centre

North Devon’s ultimate outdoor adventure destination, where you can choose from over 15 top-rated activities! Set in 35 acres of breathtaking parkland, there’s endless space to play, explore, and soak in the stunning scenery.

We have fantastic opportunities right now to begin your hospitality journey at The Ultimate Adventure Centre, or Skern Lodge, based in Bideford, Devon.

You will play an important role in providing the best experience for all of our guests and delivering exceptional customer service.

As a Hospitality Team Member, you will be supported to achieve a Customer Service Level 2 or Level 3 apprenticeship, depending on your prior skills and experiencep>

Your main duties will include supporting all hospitality areas at The Ultimate Adventure Centre including:

• Retail
• Catering

You will be given full training and complete a nationally recognised Customer Service qualification working alongside our experienced team.

If you have experience in hospitality and/or customer service then that’s great, but it isn’t essential. What is needed is the willingness to learn whilst gaining practical skills and a commitment to achieving your Apprenticeship.

The ideal candidate should be able to work alone and in a team, use their initiative and be proactive in their approach to work. You’ll also need to demonstrate:

• A can-do and flexible attitude
• A willingness to learn and develop

In return we offer:

• Access to Perkbox -Discounts and rewards across a wide range of shopping and lifestyle brands and well-being support
• Uniform provided
• Excellent support from a well-established team.

This apprenticeship will be for 9 months duration.

Entry requirements

Maths and English at Level 2 (GCSE Grade 4) is desirable however we can provide Functional Skills as part of your development plan.

Experience within a hospitality or customer service role is desirable.

Skills required

• Customer care skills
• Initiative

Training to be provided

You will be supported by an assessor throughout your apprenticeship.

As you progress through your apprenticeship your duties and responsibilities will alter as you develop the skills for a successful career.

Training will be a mix of face to face and online learning.

You will gain a Level 2 or 3 Customer Service Apprenticeship Qualification.

Functional Skills in Maths and English if required.

Things to consider

Contracted Hours are 30 hours per week. You will be on a rota with some split-shifts required (9 – 4 pm, or 7 am -11 am and 3-7 pm) 5 out of 7 days per week. A driving licence and car would be an advantage due to shift times, as bus timetables don’t always align with working times.

We are looking for candidates who want to develop their career within the hospitality/customer service sector. Further training and next level qualifications are available.

Location

Ultimate Adventure Centre

At a Glance

Working week:
5 out of 7 days on a rota

Duration:
12 Months