Business Administration Apprentice Level 3 in Surrey

Thrive4Life is a dynamic corporate health & wellbeing company delivering workplace wellbeing programmes, clinical services, and health promotion. Our flagship Thrive4Life Wellbeing Centre in the iconic Lloyd’s Building (EC3, London) offers physiotherapy, osteopathy, massage, podiatry, Pilates, and health awareness events. We also run an acclaimed Talks Programme, providing streamed and in-person sessions led by medical professionals, surgeons, psychologists, nutritionists, and other health specialists. These talks educate and inspire staff on vital topics such as mental health, cancer prevention, stress management, nutrition, and healthy ageing.

Our sister company, Osteopaths for Industry (OFI), has delivered health & safety training nationwide for over 35 years, specialising in manual handling, people handling, DSE training, and risk management. Together, Thrive4Life and OFI sit at the forefront of workplace health and wellbeing.

What sets us apart?

• Clinically led expertise across a wide range of disciplines, ensuring everything we deliver is evidence-based and impactful.
• High-profile clients including Buckingham Palace, the BBC, City of London Corporation and leading city insurance companies such as Tysers and Chubb.
• Innovation and growth, with a new website and AI-powered CRM platform launching.
• Exposure to London City culture alongside a supportive small office environment in Esher.
• Wide-ranging experience across finance, sales, marketing, events, delivery, and data.
• A meaningful mission: to help save lives and improve quality of life through education and awareness.

This apprenticeship provides practical experience across business admin, client support, training course coordination, enquiry management and business development support within Osteopaths For Industry (OFI). You will support delivery of OFI workplace training and consultancy services while developing the skills set required for L3 Business Admin. Responsibilities will be introduced progressively. With training and guidance, you will build confidence in managing routine enquiries, maintaining business systems, coordinating course logistics and supporting agreed client follow-up and promotional activity.

Key Responsibilities

• Business Administration & Operations
• Handle incoming calls for OFI, routing queries accurately
• Monitor the OFI email inbox and respond to routine enquiries using agreed guidance, templates and escalation procedures
• Maintain organised digital records and handle all information carefully and confidentially
• As confidence and competence develop, act as the day-to-day point of contact for routine trainer and client coordination, with complex or sensitive matters referred to the Operations Manager
• Track actions, deadlines and outstanding information, following up appropriately and escalating delays or risks promptly
• Refer non-standard pricing, complaints, contractual questions, technical queries and sensitive client matters to the Operations Manager or appropriate colleague
• Follow OFI and wider company procedures relating to data protection, confidentiality, equality, health and safety, complaints and responsible use of business systems
• Assist with the organisation and delivery of wider Thrive4Life events
• Provide input and support for Thrive4Life & OFI Social Media content creation

Business Knowledge & Development

Through the apprenticeship and day-to-day role, you will develop practical experience in:

• Professional telephone, email and client communication
• Organising work, managing priorities and meeting service deadlines
• Business systems, CRM records and responsible information handling
• Training course coordination, trainer liaison and delegate administration
• Quotation, booking, certificate and sales administration
• Working independently on routine responsibilities while using appropriate judgement and escalation
• Collecting feedback, reviewing performance and improving administrative processes
• Wider business activity including tenders, complaints procedures, finance handovers and client relationship management

Entry requirements

The successful apprentice will have previously obtained maths and English GCSEs 9-4/A*-C equivalent. In addition to this ideally a Level 3 qualification or some work experience would be advantageous though not essential.

Skills required

• Customer care skills
• Creative
• Logical
• Initiative

Training to be provided

You’ll receive structured off-the-job training and mentoring, while building a portfolio of evidence from your real work. Modules include communication, IT skills, customer service, events, data management, and business improvement. You will attend Kingston College for your off the job training.

What You’ll Gain

• Real responsibility from day one in a supportive small team.
• Skills in administration, experience with Excel, customer relationship manager (CRM) databases, Salesforce, Cliniko, Genie AI – CRM (with built in AI drivers), and other modern outreach tools.
• Exposure across the board from finance, sales, marketing, and delivery, giving you well-rounded working business experience.
• Insight into the fast-paced health, safety, and wellbeing industries.
• A nationally recognised apprenticeship qualification.
• Strong career prospects in business administration, operations, or data management.
• Our apprentices will receive direct, hands-on training from their line managers (the Growth Manager and Data Scientist), as well as ongoing support and mentoring from senior management and other members of the team.
• Training will be practical, structured, and embedded in daily tasks, ensuring skills are developed in real time.
• We will also encourage knowledge-sharing across the business, so the apprentice gains a broad understanding of operations, marketing, events, client care, and data management.

The apprentice will work closely with colleagues in a friendly, supportive team environment where guidance and feedback are always available.

Things to consider

As the successful apprentice, you will need to be comfortable with travel to either site. Your main base will be Esher, Head Office, 8-minute walk from Esher Station (served by South Western Railway). You will also spend some time at the City of London Office based inside the iconic Lloyd’s Building, nearest underground station is Bank Station.

This apprenticeship offers a launchpad into business administration, operations, and corporate health. Graduates can advance within Thrive4Life or OFI into roles such as Business Administrator, Client Relationship Executive, or Marketing & Events Coordinator. The skills gained, including administration, client service, and data management, are valued in all sectors. This foundation prepares candidates for various careers or senior roles.

Training delivery site: Kingston College, Kingston Hall Road, Kingston upon Thames, Surrey, KT1 2AQ

At a Glance

• Salary: £15,000 per year
• Working week: Monday - Friday
• Duration: 18 Months
• Apprenticeship standard: Business administrator (Level 3)