At a Glance
- Tasks: Provide first-level IT support to staff and students, troubleshoot issues, and maintain school tech.
- Company: Join a Church of England Academy fostering a supportive Christian learning community.
- Benefits: Earn while you learn with a competitive salary and gain valuable IT qualifications.
- Other info: Potential for full-time roles after apprenticeship and training provided throughout.
- Why this job: Kickstart your tech career in a dynamic environment with real impact on education.
- Qualifications: GCSE Level 4 in Maths and English; customer care skills are a plus.
The predicted salary is between 14976 - 14976 £ per year.
We are a Church of England Academy for students aged between 11 - 18 years. To provide first level IT support to all staff and students within the school as a member of the ICT Technician team supporting all aspects of ICT across the school. This involves dealing directly with all levels of staff and students and assisting with delivering helpdesk solutions.
Responsibilities include:
- Monitoring helpdesk jobs efficiently, completing first level jobs where possible and elevating to second level support when required.
- Ensuring Interactive Whiteboards are working at all times and troubleshooting problematic boards.
- Isolating hardware or software issues with PCs or laptops and carrying out necessary repair work.
- Understanding the process to rebuild domain computers using Microsoft SCCM effectively.
- Maintaining printers at the school: toner replacement, fixing printer jams or replacing parts when required.
- Ensuring the smooth operation of the Drama Barn and Hall audio and visual equipment.
- Using network software to remotely assist users and carry out first line support calls when possible.
- Ensuring that desktops and laptops are installed with the required software and kept up to date with the latest security fixes.
Entry requirements:
- Mandatory: GCSE Level 4 in Mathematics and Level 4 in English/Equivalent.
Skills required:
- Customer care skills (training to be provided).
Apprentices will be required to attend college at least 1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship. The apprentice will be required to complete:
- Work towards gaining a full Level 3 IT Solutions Qualification.
- Employment Rights and Responsibilities.
- Skills, Knowledge, and Behaviours.
- Standard and End Point Assessment.
- Functional Skills in English, Maths, and ICT (if required).
Other training will be provided by the employer as required to enable the fulfilment of the job role.
Things to consider:
- To be in sympathy with the aims and practices of a Church School.
- Possible full-time role of ICT Technician or Desktop Support Engineer.
Location: Bishop Ramsey C Of E School, Warrender Way, Ruislip, Middlesex, England, HA4 8EE
Training delivery site: Uxbridge Campus
At a Glance:
- Salary: £14,976 per year
- Working week: Monday to Friday 08:00am-4:00pm
- Duration: 24 Months
- Apprenticeship standard: IT solutions technician (Level 3)
ICT Apprentice Technician Level 3 in Ruislip employer: Skern Training
Bishop Ramsey C Of E School is an exceptional employer that fosters a supportive and inclusive Christian learning community for both staff and students. With a strong emphasis on professional development, apprentices will receive comprehensive training and mentorship while working in a dynamic environment that values collaboration and innovation. Located in Ruislip, the school offers a unique opportunity to contribute to the educational journey of young people while gaining valuable experience in IT support.
