At a Glance
- Tasks: Assist with client queries, manage appointments, and support the business development team.
- Company: Join a vibrant and rapidly expanding Higher Education provider.
- Benefits: Starting salary of £18,000, excellent progression opportunities, and valuable training.
- Other info: Complete a Customer Service Level 3 Apprenticeship with potential for permanent employment.
- Why this job: Make a real impact in education while developing your customer service skills.
- Qualifications: Strong communication skills and familiarity with Microsoft Office 365 required.
The predicted salary is between 18000 - 18000 £ per year.
Global Banking School (GBS) is a dynamic and fast-growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life‑changing learning to a wider range of communities. Applying evidence‑based research and corporate case studies to classroom learning, we provide higher education that has real impact and real-world relevance. A fantastic opportunity to join a vibrant company that is undergoing rapid expansion.
The work is varied, from assisting other members of the team, dealing with various client matters to completing various administrative functions. We are seeking an enthusiastic Office Administrator to support the current UK business development team.
Main Description- Managing booking of appointments of applicants within your campus location
- Supporting applicants queries both over the phone and via email
- Actively involved in assisting the team for achieving the student recruitment target for each intake
- Analysing customer feedback data to determine whether customers are satisfied with company products and services
- Supporting the programme management team members to maximise the enrolment
- Responding to enquiries over email
- Communicate effectively with applicants and internal team members
- Consistently provide a quality customer experience to applicants
- Manage agendas for business development team within the campus
- Create and update records and databases with personnel, financial and other data
- Analyse data from assessments
- Assist colleagues whenever necessary
- Familiarity of all programmes in Microsoft Office 365
- Attention to detail is a must as well as strong organisational skills
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
- Ability to work in a team, will be an important team member
- Customer care skills
The successful candidate will complete a Customer Service Level 3 Apprenticeship standard:
- Functional Skills Level 2 in Maths – if applicable
- Functional Skills Level 2 in English – if applicable
Starting salary of £18,000. Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.
LocationTraining delivery site: All Campuses
At a Glance- Salary: £18,000 per year
- Working week: Mon - Fri
- Duration: 18 Months
Customer Service Apprentice - Manchester employer: Skern Training
Bishop Ramsey C Of E School is an exceptional employer that fosters a supportive and inclusive Christian learning community for both staff and students. With a strong emphasis on professional development, apprentices will receive comprehensive training and mentorship while working in a dynamic environment that values collaboration and innovation. Located in Ruislip, the school offers a unique opportunity to contribute to the educational journey of young people while gaining valuable experience in IT support.
