Start Software develops specialist software used by organisations in the UK and internationally to manage environmental compliance.
Start Software develops specialist software used by organisations in the UK and internationally to manage environmental compliance. We are looking for an enthusiastic IT Support Apprentice who enjoys solving problems, learning new technology and helping people.
Key Responsibilities:
- Respond to customer queries by phone and email
- Log, manage and update support tickets
- Investigate and resolve common software issues
- Help customers use Alpha Tracker and related applications
- Escalate complex issues to senior colleagues
- Test software updates and new features
- Assist with software upgrades and installations
- Create and update support documentation
- Maintain accurate customer records
- Work with the Development and Project teams
Entry requirements
We are looking for someone who:
- Has a genuine interest in technology
- Communicates clearly and professionally
- Is organised, reliable and willing to learn
- Can think logically and solve problems
- Works well as part of a team
- GCSE Grade 4/C or above, or equivalent, in English and Maths
- Basic IT skills
- An interest in software and technology
Skills required
- Analytical skills
- Logical
- Initiative
Training to be provided
You will gain practical experience in:
- IT and application support
- Software troubleshooting
- Microsoft SQL Server and databases
- Cloud-hosted software
- Software testing
- Cyber security
- Business communication
Things to consider
What We Offer
- A fully funded apprenticeship qualification
- Structured training and mentoring
- Hands‑on experience and real responsibility
- A friendly and supportive working environment
Location
Training delivery site:
All CampusesAt a Glance
Salary:
£15600 per yearWorking week:
Monday to FridayDuration:
21 MonthsApprenticeship standard:
Information communications technician (Level 3)
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IT Support Apprentice employer: Skern Training
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