At a Glance
- Tasks: Support IT services and deliver excellent customer service while learning on the job.
- Company: Join the National Lottery Community Fund, making a difference in communities across the UK.
- Benefits: Enjoy flexible working, generous leave, and a great healthcare plan.
- Other info: Hybrid role with opportunities for growth and development in a supportive team.
- Why this job: Kickstart your IT career with hands-on experience and professional training.
- Qualifications: GCSE maths and English at grade C/level 4 or above; strong interest in IT.
The predicted salary is between 31500 - 38500 £ per year.
The National Lottery Community Funddistributes money raised by National Lottery players to support charities and community projects across the UK.
They fund community projects that help people connect, grow and build a better future.
They focus on supporting people facing poverty, disadvantage or discrimination.
By 2030, they will share over £4billion to create stronger, fairer communities across the UK.
To help them with this mission, they are now looking to bring an IT Support Analyst Apprentice into their friendly, welcoming IT Support team.
In this role, you will provide support to IT Service and Operations, working closely with IT Support Analysts and the IT Service and Operations Support Officer.
Reporting directly to the IT Support Team Leader, you will be responsible for supporting the smooth delivery of IT services, focused on high-quality user experience, while undertaking formal training as part of an apprenticeship programme.
This role is designed to develop core IT support skills, including troubleshooting, user support, and service administration, with a focus on delivering excellent customer service and learning through hands-on experience.
Key responsibilities
- Log all calls received in a timely and accurate manner in accordance with Service Desk processes and procedures.
- Execute basic tickets generated by telephone call, email and service portal, providing efficient, effective and customer focused service to staff.
- Support the satisfactory conclusion of all incidents as quickly as possible in accordance with Service Level Agreements (SLAs).
- Participate in regular team meetings.
- Maintain an understanding of customer focused service delivery.
- Actively participate in apprenticeship training, shadowing experienced team members and completing coursework and assessments as required.
Knowledge, skills and experience
- Strong interest in IT and technology, with a desire to build a career in IT support.
- Awareness of working within a customer service or service desk environment.
- Awareness of working with procedural guidance.
- Awareness of cyber security landscape/ threats/ procedures.
- Knowledge of Microsoft computer applications, including Excel and Word.
- Able to demonstrate good communication skills, both verbal and written.
Work Perks and Benefits
- Hybrid role, with at least 4 days per week in the office to begin with
- Flexible working arrangements
- Generous annual leave allowance – starting at 25 days per year + Bank Holidays
- Pension scheme - The Fund operates two pension schemes, Alpha - Principal Civil Service Pension Scheme and a Partnership Pension Scheme with Legal & General
- Great healthcare plan
- Eye test and glasses coverage
- Employee assistance programme and discount scheme
- Cycle to Work scheme
- Enhanced paid maternity/ paternity/ adoption leave
• And much more!
- Entry requirements
- GCSE maths and English at grade C/ level 4 or above.
- Strong interest in IT and technology, with a desire to build a career in IT support.
- Training to be provided
As organisations continue to rely on digital systems and infrastructure, having skilled IT professionals in place is essential tomaintainingperformance, security, and business continuity.
The Apprentify Information Communications Technician Level 3 Apprenticeship equips employees with the core technical knowledge and workplace skillsrequiredto support IT systems and deliver effective technical support.
Unlike purely technical courses, this programme combines technical capability with professional behaviours, recognising that effective IT support relies on both.
Through structured learning and real workplace application, employees develop the skills to troubleshoot issues, support users, andmaintainsystems with confidence.
By the end of the programme, learners are equipped to manage everyday IT challenges, support infrastructure and systems, and communicate effectively with stakeholders across the organisation.
Things to consider
Salary £25,878. Hybrid role, with minimum of 4 days per week in the office to begin with. A CIFAS check and EDI monitoring form will be requested for all shortlisted candidates.
Information Communications Technician Level 3 Apprenticeship.
- Location
- TNL Community Fund
- 2 St James Gate,
Newcastle Upon Tyne,
Tyne and Wear, UK.
NE1 4BE - #J-18808-Ljbffr
IT Support Analyst Apprentice employer: Skern Training
Bishop Ramsey C Of E School is an exceptional employer that fosters a supportive and inclusive Christian learning community for both staff and students. With a strong emphasis on professional development, apprentices will receive comprehensive training and mentorship while working in a dynamic environment that values collaboration and innovation. Located in Ruislip, the school offers a unique opportunity to contribute to the educational journey of young people while gaining valuable experience in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst Apprentice
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Skern Training.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Skern Training is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Skern Training, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Skern Training directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Support Analyst Apprentice
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Skern Training want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Skern Training, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Skern Training
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
