At a Glance
- Tasks: Deliver exceptional customer service and support your team in a dynamic environment.
- Company: Join Stevenson of Oxbridge, a company dedicated to rescuing shoppers from poor service.
- Benefits: Earn £16,926 per year with opportunities for growth and learning.
- Other info: Enjoy a flexible working week and develop valuable skills over 18 months.
- Why this job: Make a real difference by providing top-notch service and creating happy customers.
- Qualifications: A positive attitude, reliability, and a willingness to learn are essential.
The predicted salary is between 16926 - 16926 £ per year.
Responsibilities
- Deliver exceptional customer service to all customers by exceeding our customers' expectations
- Work to deliver the Company Mission of rescuing shoppers from poor customer service
- Be fast, polite and efficient in my duties
- Support my colleagues with cover for sickness and holidays
- Ensure accuracy with all till and cash operations
- Be aware of what is happening on the forecourt and in the store, especially potential shop lifters and drive offs
- Arrive at work in plenty of time to start my shift and serve our customers in full uniform and well presented
- Work to deliver the Company's Vision and work within its values
- Understand my responsibility, especially on till 1
- Providing great customer service
- Accurately and correctly accounting for all transactions
- Observing all activities on site – inside and out
- Inform management of any customer feedback
- Taking payments for all fuel transactions accurately
- Scanning stock accurately for sale
- Happy and satisfied customers
- Customer feedback
- Keeping myself, colleagues, customers safe
- How I align to the Company Values
- A happy person that greets our customers with a smile
- Observant to what is going on around the whole site
- Passionate about every role I undertake
- Willing to learn new tasks to make me more rounded in the business
- Help to support my colleagues
- Entry requirements
- Positive and friendly attitude.
- Reliable and punctual.
- Willingness to learn and work as part of a team.
- Location
- Stevenson of Oxbridge Limited
- 87-91 Oxbridge Lane, Stockton-On-Tees, Durham, United Kingdom. TS18 4AR
- At a Glance
Salary
£16926 per year
Working week
Monday - Sunday
Duration
- 18 Months
- #J-18808-Ljbffr
Customer Service Apprenticeship - Oxbridge employer: Skern Training
Bishop Ramsey C Of E School is an exceptional employer that fosters a supportive and inclusive Christian learning community for both staff and students. With a strong emphasis on professional development, apprentices will receive comprehensive training and mentorship while working in a dynamic environment that values collaboration and innovation. Located in Ruislip, the school offers a unique opportunity to contribute to the educational journey of young people while gaining valuable experience in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprenticeship - Oxbridge
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Skern Training.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Skern Training. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Apprenticeship - Oxbridge
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Skern Training.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Skern Training and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Skern Training
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Skern Training. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Skern Training will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
