At a Glance
- Tasks: Assist with client queries, manage appointments, and support the business development team.
- Company: Join a vibrant and fast-growing higher education provider with campuses across the UK.
- Benefits: Starting salary of £18,000, with progression up to £25,000 and excellent career opportunities.
- Other info: Complete a Level 3 Customer Service Apprenticeship with potential for permanent employment.
- Why this job: Make a real impact in education while gaining valuable customer service experience.
- Qualifications: Strong communication skills and familiarity with Microsoft Office 365 required.
The predicted salary is between 40000 - 50000 £ per year.
Global Banking School (GBS) is a dynamic and fast-growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real-world relevance. A fantastic opportunity to join a vibrant company that is undergoing rapid expansion.
The work is varied, from assisting other members of the team, dealing with various client matters to completing various administrative functions. We are seeking an enthusiastic Office Administrator to support the current UK business development team.
Main Description- Managing booking of appointments of applicants within your campus location
- Supporting applicants' queries both over the phone and via email
- Actively involved in assisting the team for achieving the student recruitment target for each intake
- Analysing customer feedback data to determine whether customers are satisfied with company products and services
- Supporting the programme management team members to maximise the enrolment
- Responding to enquiries over email
- Communicate effectively with applicants and internal team members
- Consistently provide a quality customer experience to applicants
- Manage agendas for business development team within the campus
- Create and update records and databases with personnel, financial and other data
- Analyse data from assessments
- Assist colleagues whenever necessary
- Familiarity with all programmes in Microsoft Office 365
- Attention to detail is a must as well as strong organisational skills
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
- Ability to work in a team, will be an important team member
- Customer care skills
The successful candidate will complete a Customer Service Level 3 Apprenticeship standard:
- Functional Skills Level 2 in Maths – if applicable
- Functional Skills Level 2 in English – if applicable
Starting salary of £18,000 progressing up to £25,000 upon completion. Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.
LocationGlobal Banking School, 260 High Street, London, Greater London, United Kingdom, E15 2JA
At a Glance- Salary: £18,000 per year
- Working week: Mon - Fri
- Duration: 18 Months
- Apprenticeship standard: Business administrator (Level 3)
Customer Service Apprentice - GEDU House employer: Skern Training
Bishop Ramsey C Of E School is an exceptional employer that fosters a supportive and inclusive Christian learning community for both staff and students. With a strong emphasis on professional development, apprentices will receive comprehensive training and mentorship while working in a dynamic environment that values collaboration and innovation. Located in Ruislip, the school offers a unique opportunity to contribute to the educational journey of young people while gaining valuable experience in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice - GEDU House
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Skern Training. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Skern Training before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Apprentice - GEDU House
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Skern Training:Your cover letter is your chance to shine! Tell us why you want to work at Skern Training specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Skern Training!
How to prepare for a job interview at Skern Training
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
