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- Tasks: Be the friendly face of our training provider, handling inquiries and supporting various departments.
- Company: Join Skern Training and Skills, a trusted name in quality training for 49 years.
- Benefits: Enjoy flexible remote work, regular social meet-ups, and career progression opportunities.
- Why this job: Make a difference in people's lives while working in a supportive and dynamic team environment.
- Qualifications: Experience in administration, strong communication skills, and proficiency in Microsoft Office required.
- Other info: We value diversity and encourage applications from all backgrounds, especially underrepresented groups.
The predicted salary is between 28800 - 43200 £ per year.
We are hiring for an experienced Administrator to be the first point of contact in showcasing our ethos and values as a high-quality training provider, built over Skern’s 49-year history.
You will be able to connect with people and organisations through a friendly, personable and intelligent manner to help STS meet their training requirements.
The role will also involve working across a variety of our internal departments, and with clients such as applicants, schools, colleges and business enquiries.
Some responsibilities include:
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Answering all enquires via phone calls, emails and online queries.
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Maintaining databases, and support with bookings and invoicing.
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Offering administrative support to meet the contractual, financial & quality requirements of STS.
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Support with the compliance & administration of all STS bookings, on programme learners and completion processing and certification.
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Act as the key contact for external clients, course participants and the STS sales team through email, phone and Microsoft Teams.
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Encourage and develop excellence and continuous improvement with a clear focus on detail, customer service and timeliness., * Flexible working opportunities (this is a remote role, with weekly travel to our Skern site in Appledore, Devon)
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Friendly and supportive team with regular social meet ups
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A fulfilling career providing life changing adventures
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Career progression opportunities within the wider team
Interview process:
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First stage: If your application is shortlisted, you will be invited to a telephone interview with Freya from our Recruitment Team.
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Second stage: If successful, you will be invited to an interview via Teams with the Hiring Managers.
Ready? Apply today and join the Skern Training and Skills family!
Inspiring Learning is committed to safeguarding and promoting the welfare of children and adults at risk. We will conduct extensive background checks on all successful applicants. All team members in the Group are expected to follow the Inspiring Learning’s safeguarding procedures. Any contracts offered are subject to satisfactory references, full employment history and an Enhanced Disclosure and Barring Check. We make sure all our staff are vetted, selected and trained fairly and to a high standard so that they can provide a safe, effective, and inclusive environment.
Inspiring Learning guests come from a diverse range of backgrounds. As an employer we are committed to ensuring that our workforce is reflective of the customers we serve. Therefore, we actively encourage applications from people from a wide range of backgrounds and circumstances, particularly those from traditionally underrepresented groups.
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Administration experience, preferably within an independent training provider.
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Confident communicator (both verbal and written) with a personable and professional manner.
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Ability to interact and relate to all levels of employees and build relationships.
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Strong IT Skills (Microsoft office) & open to learning to use other platforms and technologies.
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Strong analytical skills with clear attention to detail.
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Organised and able to meet deadlines, prioritise workload and multi-task.
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Ability to work on your own initiative and without close supervision (this role is home based, with weekly travel to our Skern Site in Appledore, Devon).
Skern Training and Skills
Bideford EX39 1NG
Remote
Full-time
Administrator employer: Skern Training
Contact Detail:
Skern Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Familiarize yourself with Skern's ethos and values. Understanding the company's history and mission will help you connect better during your interactions, showcasing your alignment with their goals.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be the first point of contact, being personable and professional is key to making a great impression on clients and colleagues alike.
✨Tip Number 3
Brush up on your IT skills, especially Microsoft Office. Being proficient in these tools will not only help you manage your tasks efficiently but also demonstrate your readiness for the role.
✨Tip Number 4
Showcase your organizational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your ability to prioritize and meet deadlines effectively.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight how your experience aligns with the role of an Administrator at Skern.
Craft a Strong Cover Letter: Write a personalized cover letter that showcases your communication skills and explains why you are a great fit for the position. Mention your administrative experience and how it relates to the training provider sector.
Highlight Relevant Experience: In your CV, emphasize your previous administrative roles, particularly in training or educational settings. Include specific examples of how you've successfully managed inquiries, maintained databases, or supported compliance and administration.
Prepare for Interviews: If shortlisted, prepare for both the telephone and Teams interviews by practicing common interview questions. Be ready to discuss your experience in detail and how you can contribute to the ethos and values of Skern.
How to prepare for a job interview at Skern Training
✨Showcase Your Communication Skills
As an Administrator, you'll be the first point of contact for clients. Make sure to demonstrate your confident verbal and written communication skills during the interview. Practice answering questions clearly and concisely, and be ready to discuss how you would handle various inquiries.
✨Highlight Your Organizational Abilities
This role requires strong organizational skills. Be prepared to share examples of how you've successfully managed multiple tasks or projects in the past. Discuss your methods for prioritizing workload and meeting deadlines, as this will show your ability to thrive in a fast-paced environment.
✨Emphasize Your IT Proficiency
Strong IT skills are essential for this position. Familiarize yourself with Microsoft Office and any other relevant platforms. During the interview, mention specific software you’ve used and how it has helped you in your previous roles. This will demonstrate your readiness to adapt to new technologies.
✨Demonstrate Your Customer Service Focus
Customer service is key in this role. Prepare to discuss situations where you've gone above and beyond to meet client needs. Highlight your friendly and personable approach, as well as your commitment to continuous improvement and excellence in service delivery.
