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- Tasks: Supervise hospitality services, motivate your team, and ensure excellent customer experiences.
- Company: Skern Lodge, a fun-filled outdoor activity centre in North Devon.
- Benefits: Enjoy discounts, meals on duty, uniform provided, and support from an experienced team.
- Why this job: Kickstart your hospitality career with hands-on experience and a nationally recognised qualification.
- Qualifications: Prior hospitality experience and a can-do attitude are essential.
- Other info: 30 hours per week with flexible shifts and opportunities for further training.
The predicted salary is between 800 - 1400 £ per month.
Based in Appledore, North Devon we have been delivering outdoor activities, experiential learning and development training since 1976. We teach new skills, build confidence, fulfil your sense of adventure, and ensure you have boatloads of fun! We have fantastic opportunities right now to take the next step in your hospitality career journey at Skern Lodge or the Ultimate Adventure Centre, based in Bideford, Devon.
Do you love meeting new people? Do you enjoy providing the best customer service to enhance guests' experience? We are looking for candidates with prior Hospitality experience who want to take the next step in their career into a supervisory role. In this exciting and varied role, you will develop your skills and gain valuable experience in how to motivate a team to deliver excellent customer service. Able to work under pressure, you will learn how to independently supervise hospitality services and run shifts, ensuring that team members complete their job duties and making sure service stays smooth and standards stay high.
Your duties will include:
- Serving customers
- Stocking shelves
- Cleaning
- Stock taking and putting away deliveries, reporting low stock levels to management
The ideal candidate should be able to work alone and in a team, use their initiative and be proactive in their approach to work. You’ll also need to demonstrate:
- Time management skills
- A can-do and flexible attitude
- A willingness to learn and develop
- Communication skills
In return we offer:
- Access to Perkbox - Discounts and rewards across a wide range of shopping and lifestyle brands and well-being support
- Meals on duty
- Uniform provided
- Excellent support from a well-established team
This apprenticeship will be for 9 months duration.
Entry Requirements: Maths and English at Level 2 (GCSE Grade 4) is desirable however we can provide Functional Skills as part of your development plan. Prior experience within the Hospitality sector is required for this career step into a supervisory role.
Skills Required:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Problem solving skills
- Team working
- Initiative
Training to be provided: You will be supported by a trainer throughout your apprenticeship. As you progress through your apprenticeship your duties and responsibilities will alter as you develop the skills for a successful career in hospitality. Training will be a mix of face to face and online learning. You will gain a Level 3 Hospitality Supervisor Apprenticeship Qualification. Functional Skills in Maths and English if required.
Things to Consider: Contracted Hours are 30 hours per week. You will be on a rota with some split-shifts required (7 am -11 am and 3-7 pm) 5 out of 7 days per week. A driving licence and car would be an advantage due to shift times, as bus timetables don’t always align with working times.
Future Prospects: We are looking for candidates who want to take their next step in their career within the Hospitality sector. Further training and next level qualifications are available.
Hospitality Supervisor Apprenticeship Level 3 - Skern Lodge employer: Skern Training & Skills
Contact Detail:
Skern Training & Skills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Supervisor Apprenticeship Level 3 - Skern Lodge
✨Tip Number 1
Get to know the company! Research Skern Lodge and the Ultimate Adventure Centre. Understanding their values and what they offer will help you tailor your approach and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. Building relationships can give you insider info and even a foot in the door for that apprenticeship.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and team management. Role-playing with a friend can help you feel more confident and articulate your experience effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Skern Lodge and ready to take that next step in your hospitality career.
We think you need these skills to ace Hospitality Supervisor Apprenticeship Level 3 - Skern Lodge
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! Share experiences where you've gone above and beyond for customers, as this will show us that you’re the right fit for our team.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We want to see how your background aligns with what we’re looking for in a Hospitality Supervisor Apprentice!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Skern Training & Skills
✨Know Your Stuff
Before the interview, make sure you research Skern Lodge and its values. Understand their approach to hospitality and outdoor activities. This will help you connect your previous experience to what they’re looking for in a Hospitality Supervisor Apprentice.
✨Show Off Your Customer Service Skills
Prepare examples from your past roles where you provided excellent customer service. Think about times when you went above and beyond for guests or resolved issues effectively. This will demonstrate your ability to enhance the guest experience, which is key for this role.
✨Demonstrate Team Leadership
Since this role involves supervising a team, be ready to discuss how you've motivated others in the past. Share specific instances where you took the lead, helped a colleague, or contributed to a positive team environment. This shows you’re ready for the next step in your career.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared about the apprenticeship and the team dynamics. Asking about training opportunities or how success is measured in the role shows your enthusiasm and commitment to growing within the company.
