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- Tasks: Manage EDI operations, provide technical support, and resolve transaction issues across Europe.
- Company: Join Skechers, a global leader in lifestyle and performance footwear with a commitment to comfort and innovation.
- Benefits: Enjoy competitive salary, career growth opportunities, product discounts, and a fun work environment.
- Why this job: Be part of a dynamic team making a positive impact in retail while developing your skills.
- Qualifications: Experience with SQL, EDI mapping, and excellent communication skills are essential.
- Other info: This role is office-based in St Albans, offering a chance to be a brand ambassador.
The predicted salary is between 36000 - 60000 £ per year.
IT Operations Manager (FTC Maternity Cover) page is loaded
IT Operations Manager (FTC Maternity Cover)
Apply remote type Remote locations St. Albans, United Kingdom London, United Kingdom time type Full time posted on Posted 30+ Days Ago job requisition id JR117650 As the Electronic Data Interchange (EDI) Operations Manager, you will provide first and second level technical support across Europe and work directly with 3rd party managed services provider \’OpenText\’. You will also respond to, and work with our customers, resellers, and internal business units whilst resolving transaction processing issues, providing EDI technical support and assisting business units on day-to-day EDI related issues.
You will provide front-line customer support for all European EDI related systems. Respond to contact from EU customers and resellers via phone and email. Aswell as manage the customer relationships and work to onboard new customers to the EDI platform.
Do you have proven knowledge of EDI mapping and the ability to work in a fast-paced environment autonomously?
If so, we want you to join our team as a \’Skechers EDI Operations Manager\’.
You will coordinate with internal business units (customer service, compliance, distribution centre personnel) to define EDI implementation plan for new and existing EDI transaction sets. Troubleshoot and problem-solving where needed in a timely manner. Work closely with the IT development team to support and enhance software and system architecture. Assist in the ongoing augmentation of automation platforms and systems in an effort to reduce processing times and improve overall efficiency.
Finally, you will need to implement efficiencies and improvements within the current EDI structure. Identify and correct gaps in business and data communication related to EDI. Test EDI transactions with new and existing trading partners while interacting with users during acceptance testing.
With competitive salary and benefits, plus opportunities for career growth. You can make your mark in the world of retail with Skechers!We want you to be yourself and feel welcome when you join us.
What we’re looking for:
- Essential experience of SQL queries.
- Must have precise knowledge of EDIFACT transaction sets.
- Extensive knowledge of translators (TLE and BizLink preferred) and EDI related integration aspects.
- Ability to coordinate testing and deployment of EDI partner relationships.
- Experience with Value Added Networks (VANS) and EDI mailboxes.
- Excellent communication skills (verbal and written).
- Proven experience providing direct customer support including problem analysis, issue tracking, escalation and resolution.
- Superior troubleshooting and problem-solving abilities.
- Ability to work in a fast-paced environment with little direct supervision.
- Proven knowledge of EDI including mapping, and XML standards (VICS, EDIFACT) and associated communication protocols.
- Opentext EDI platform experience preferred
- Knowledge of various network and internet technologies and communication protocols: TCP/IP, FTP, HTTP, AS2, etc.
- Exposure to and basic understanding of relational databases.
- Knowledge of the processes, practices and terminology of the following vertical areas: Retail, Manufacturing, Logistics, etc.
- Experience with UNIX/Linux or Windows a plus
- Fluent in English, written and speaking. Other languages (German and/or Spanish) is an advantage.
- Highly collaborative and able to operate at all levels, internally and externally, whilst leading by example.
- Flexible and able to take on new challenges.
- Ability to develop strong interpersonal relationships among all cross-functional groups.
This role is office based in our St Albans Head Office.
Skechers offers:
- Competitive salary and benefits package
- Opportunities for career growth and development
- A fun and dynamic work environment
- Product discount
- Free onsite parking
Find out more about our benefits and perks once you’ve applied!
This is a great opportunity to join us and make a positive impact. If you feel you can be a true brand ambassador for Skechers, apply now.
About Skechers
Skechers (NYSE: SKX), a global, Fortune 500 brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.
Be You – Feel Welcome
Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants.
Reasonable accommodations may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions as detailedabove.
Why work here?
Join our team of innovators, creators, and designers. Skechers, the global leader in comfort technologies, brings together employees from around the globe to deliver stylish products for people of all ages. Our employees are passionate about more than just the products we design, employees – we value community involvement and give back to local communities through a variety of initiatives including Skechers Foundation and Bobs for Dogs. Learn more about who Skechers supports local communities around the world.
Stay Connected
Stay up to date on our brand, job openings, community involvement, and more via LinkedIn .
About Skechers
Skechers (NYSE: SKX), a global, Fortune 500 brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.
Explore our Products
From footwear to apparel and accessories, Skechers has a product for you and your family. Learn more about our many product offerings here .
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IT Operations Manager (FTC Maternity Cover) employer: SKECHERS USA, Inc.
Contact Detail:
SKECHERS USA, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager (FTC Maternity Cover)
✨Tip Number 1
Familiarise yourself with EDI mapping and the specific transaction sets mentioned in the job description. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with current or former employees of Skechers, especially those in IT or EDI roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Brush up on your SQL skills and practice writing queries. Since SQL is essential for this role, being able to demonstrate your proficiency can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with troubleshooting and problem-solving in a fast-paced environment. Have specific examples ready that showcase your ability to handle challenges effectively, as this is a key aspect of the role.
We think you need these skills to ace IT Operations Manager (FTC Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in EDI operations, SQL queries, and customer support. Use specific examples that demonstrate your problem-solving skills and ability to work autonomously in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your knowledge of EDI mapping and any experience with OpenText or similar platforms. Show how your skills align with the job requirements.
Highlight Technical Skills: Clearly list your technical skills related to EDI, such as familiarity with EDIFACT transaction sets, translators like TLE and BizLink, and communication protocols. This will help you stand out as a qualified candidate.
Showcase Communication Abilities: Since excellent communication skills are essential for this role, provide examples in your application that demonstrate your verbal and written communication abilities, especially in customer support scenarios.
How to prepare for a job interview at SKECHERS USA, Inc.
✨Showcase Your EDI Knowledge
Make sure to highlight your understanding of EDI mapping and transaction sets during the interview. Be prepared to discuss specific examples of how you've successfully implemented or troubleshot EDI processes in previous roles.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting and resolving issues, be ready to share instances where you've effectively solved complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts. This will show that you can effectively liaise with both technical teams and customers.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of SQL queries, communication protocols like TCP/IP and AS2, and EDI platforms such as OpenText. Being able to discuss these technologies confidently will demonstrate your readiness for the role.
