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For Companies At a Glance
- Tasks: Manage customer accounts, resolve queries, and process orders daily.
- Company: Join Skechers, a leading footwear brand known for its fun and dynamic culture.
- Benefits: Enjoy competitive salary, career growth, product discounts, and free onsite parking.
- Why this job: Be part of a vibrant team making a positive impact in retail.
- Qualifications: Strong communication skills, attention to detail, and proficiency in MS Office required.
- Other info: This role is office-based in St Albans; we value diversity and inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Service Representative, you will be responsible for all aspects of account management for several National, Key, and Independent retail accounts stocking Skechers footwear.
Do you have excellent customer-facing communication skills and the ability to effectively resolve queries? If so, we want you to join our team as a ‘Skechers Customer Service Representative’. You will be responsible for liaising with customers daily, effectively resolving queries, taking sales orders over the phone/email, and advising delivery dates. As well as liaising with our warehouse to ensure that pick tickets are raised for all designated customer orders, and advising them on our requirements is an essential part of the role.
You will also work in with our Sales team and updating them on the status of accounts/orders as necessary whilst managing the order book by maintaining accurate data on the system where necessary by our availability and requirements.
With competitive salary and benefits, plus opportunities for career growth, you can make your mark in the world of retail with Skechers! We want you to be yourself and feel welcome when you join us. This role is office based in our St Albans Head Office.
What we’re looking for:
- Good presentation and numerate with an eye for detail when entering data.
- Proficient in MS Office (Word, PowerPoint, Excel and Outlook).
- Confidently able to communicate and liaise at all levels.
- Knowledge of fashion and/or footwear industry.
- Articulate with excellent writing skills.
- Ability to interpret documents such as customer orders, e-mails, safety rules, policies and procedures and operating/maintenance instructions.
- Ability to think outside the box.
- Be self-motivated and can work on own initiative.
- Have a positive outlook.
- Professional with good communication skills.
- Friendly and approachable.
- Creative with the ability to think ahead.
Skechers offers:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A fun and dynamic work environment.
- Product discount.
- Free onsite parking.
Find out more about our benefits and perks once you’ve applied! This is a great opportunity to join us and make a positive impact. If you feel you can be a true brand ambassador for Skechers.
Be You - Feel Welcome
Skechers values and promotes diversity within our company, and consequently, we ensure that our selection processes are transparent and fair, and that they promote equal opportunities for individuals applying and working for our organisation. The company is committed to making reasonable adjustments so that qualified individuals with disabilities can perform the essential functions detailed above.
Customer Service Representative employer: SKECHERS USA, Inc.
Contact Detail:
SKECHERS USA, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Skechers' products and brand values. Understanding their footwear range and what sets them apart in the market will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by role-playing common customer service scenarios. This will prepare you to handle queries confidently and showcase your problem-solving abilities, which are crucial for a Customer Service Representative.
✨Tip Number 3
Network with current or former employees of Skechers on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Demonstrate your proficiency in MS Office by brushing up on Excel and Outlook functionalities. Being able to discuss how you can efficiently manage data and communications will set you apart from other candidates.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly any roles where you've managed accounts or resolved queries. Use specific examples that demonstrate your communication skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the footwear industry and your ability to be a brand ambassador for Skechers. Mention how your skills align with the job requirements, such as proficiency in MS Office and your friendly, approachable nature.
Showcase Your Communication Skills: In your application, emphasise your excellent writing skills. Provide examples of how you've effectively communicated with customers in previous roles, whether through emails, phone calls, or face-to-face interactions.
Highlight Problem-Solving Abilities: Demonstrate your ability to think outside the box by including examples of how you've successfully resolved customer issues in the past. This will show that you can handle the responsibilities of the role effectively.
How to prepare for a job interview at SKECHERS USA, Inc.
✨Showcase Your Communication Skills
As a Customer Service Representative, your ability to communicate effectively is crucial. During the interview, demonstrate your verbal and written communication skills by articulating your thoughts clearly and confidently.
✨Familiarise Yourself with Skechers Products
Having knowledge about Skechers footwear will give you an edge. Research their product range and be prepared to discuss how you can represent the brand positively and effectively in customer interactions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer queries or handled difficult situations, and be ready to share these during the interview.
✨Demonstrate Your Attention to Detail
Since the role involves managing data and orders, highlight your attention to detail. You could mention specific instances where your meticulousness led to successful outcomes, ensuring that you align with the job's requirements.
