At a Glance
- Tasks: Engage with customers, provide product advice, and resolve issues across multiple brands.
- Company: Join The Warehouse Group, a friendly and people-focused company.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Enjoy a dynamic role with opportunities to build lasting relationships.
- Why this job: Be the voice of our brands and make a real difference in customer experiences.
- Qualifications: Friendly, confident, and great at communicating with diverse customers.
The predicted salary is between 23760 - 29040 £ per year.
Salary: Competitive, dependent on experience.
We’re looking for a confident, friendly and genuinely people-focused person to join The Warehouse Group and become the voice of our brands. You’ll be looking after customers across Skatewarehouse, Luma Eyewear, Lobster Eyewear and our Warehouse Group B2P accounts, helping people with everything from product advice and order questions to resolving problems and building long-term relationships with our trade customers. This is not a scripted customer service role. We want someone who enjoys talking to people, understands how to make customers feel looked after, and has the confidence to recommend the right product or spot an opportunity to make an additional sale.
What you'll be doing:
- A big part of the role will be responding to customer emails and telephone calls across our different brands.
- You’ll answer questions, help customers choose the right products, deal with order or delivery issues and take ownership of problems through to resolution.
- You’ll be expected to build a good understanding of our products so that you can confidently advise customers, recommend alternatives and upsell where it genuinely benefits the customer.
- Customer satisfaction is extremely important to us, so you’ll also help us maintain excellent feedback, reviews and overall customer service standards.
- Alongside our retail customers, you’ll look after relationships with our B2P and trade accounts. This will include contacting existing customers, checking in with them, discussing what they need and helping to generate repeat orders rather than simply waiting for orders to arrive.
- We also have a small shop within our warehouse. It isn't a busy high-street retail environment, but you may occasionally help customers who visit us in person, typically only a couple each week.
Who we're looking for:
- More than anything, we’re looking for a people person.
- You’ll need to be comfortable speaking with a wide range of customers, from parents buying their child's first skateboard to experienced skaters, eyewear customers and business owners placing trade orders.
- You should be someone who can quickly build rapport, communicate clearly and remain calm and helpful when something hasn't gone to plan.
- We’d love to hear from you if you:
- Are naturally friendly, confident and easy to talk to.
- Enjoy helping people and solving problems.
- Are comfortable speaking to customers on the phone as well as by email.
- Have good written communication and attention to detail.
- Are commercially minded and comfortable recommending or upselling products.
- Have the confidence to call existing B2P customers and generate repeat business.
- Take ownership of problems rather than passing them on.
- Enjoy learning about products and becoming someone customers can rely on for advice.
- Understand that great customer service can make the difference between a one-off customer and someone who comes back again and again.
Read more in Okehampton employer: Skatewarehouse Ltd
The Warehouse Group is an exceptional employer that prioritises a people-focused work culture, making it an ideal place for those who thrive on building relationships and providing outstanding customer service. With a commitment to employee growth and development, team members are encouraged to learn about products and enhance their skills in a supportive environment. Located in a unique setting that combines retail with trade accounts, employees enjoy the advantage of engaging with a diverse customer base while contributing to a positive and collaborative workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Read more in Okehampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Skatewarehouse Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Skatewarehouse Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Read more in Okehampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Skatewarehouse Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Skatewarehouse Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Skatewarehouse Ltd!
How to prepare for a job interview at Skatewarehouse Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
