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- Tasks: Manage and improve IT services for back office functions in a dynamic environment.
- Company: Join Skanska, a leading global construction group committed to building a better society.
- Benefits: Flexible working options, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing IT services and supporting diverse teams.
- Qualifications: Experience in IT service management and a passion for delivering excellent service.
- Other info: Embrace diversity and thrive in a supportive, innovative workplace.
The predicted salary is between 36000 - 60000 £ per year.
Skanska, one of the world’s leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society.
We are looking to recruit for a Back Office Service Manager to join our team in Watford. Working as a Back Office Service Manager you will be responsible for the end-to-end management, delivery, and continual improvement of IT services supporting back office business functions. This includes oversight of infrastructure, hosting, networks, and core enterprise technologies in a primarily outsourced, multi-vendor environment.
What you’ll do:
- Manage the full lifecycle of back-office services, from design and transition through operation and retirement.
- Maintain accurate and up-to-date records in the Service Catalogue and Configuration Management Database (CMDB), ensuring visibility of service scope, ownership, and dependencies.
- Align service delivery with business goals, demonstrating measurable outcomes such as improved stability, cost efficiency, or risk reduction.
- Apply Service Integration and Management (SIAM) principles to coordinate internal teams, global IT, and external suppliers under a unified governance model.
- Ensure adherence to Skanska IT policies, cyber-security standards, and relevant regulatory requirements.
- Manage risks associated with back-office services, maintaining audit readiness and operational resilience.
What you’ll bring to the role:
- Experience in service management and delivery of IT infrastructure services.
- Experience managing IT services in a multi-vendor, outsourced environment.
- Experience supporting key applications (Microsoft O365).
- Experience with Information Technology Infrastructure Library (ITIL) and SIAM methodologies.
- Experience in incident, problem, and change management.
- Experience managing budgets and cost allocation.
- Experience leading teams in a matrix environment.
- Business-focused, service-driven mindset.
- Familiarity with back-office business processes and systems.
- IT service management (ITIL, SIAM).
- Incident, problem, and change management.
- Stakeholder engagement and communication.
Equal opportunities:
We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.
Flexible working:
We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.
Reasonable adjustments:
We would like you to perform at your best at every stage of our recruitment process. Please contact us using recruitment@skanska.co.uk or call 0330 105 2000 – Option 5 & 1, if you require any adjustments that would support you throughout your application.
More information about the role:
Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: recruitment@skanska.co.uk
Closing date:
The closing date for this vacancy may be subject to change any time at the sole discretion of the business.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Back Office Service Manager in Watford employer: Skanska
Contact Detail:
Skanska Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Back Office Service Manager in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Back Office Service Manager role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching Skanska and understanding their values. Be ready to discuss how your experience aligns with their focus on service management and IT infrastructure. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to ITIL and SIAM methodologies. We all know that confidence is key, so the more you rehearse, the better you’ll perform when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Skanska team. Let’s get you that interview!
We think you need these skills to ace Back Office Service Manager in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Back Office Service Manager role. Highlight your experience in service management and delivery of IT infrastructure services, as well as any relevant skills in ITIL and SIAM methodologies.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Skanska. Mention your business-focused mindset and how you can contribute to improving service delivery and operational resilience.
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities. Showcase your achievements and measurable outcomes from previous roles, like improved stability or cost efficiency. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, we’re committed to responding to every applicant!
How to prepare for a job interview at Skanska
✨Know Your ITIL and SIAM
Make sure you brush up on your ITIL and SIAM methodologies before the interview. Be ready to discuss how you've applied these principles in past roles, especially in managing IT services in a multi-vendor environment.
✨Showcase Your Service Management Experience
Prepare specific examples of your experience in service management and delivery of IT infrastructure services. Highlight any instances where you improved service delivery or managed risks effectively, as this will resonate well with the interviewers.
✨Understand Skanska's Values
Familiarise yourself with Skanska’s commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a positive team culture and align with their values, particularly in terms of embracing differences and fostering collaboration.
✨Ask About Flexibility
Don’t hesitate to ask about flexible working options during the interview. This shows that you’re proactive and interested in finding a work-life balance that suits both you and the company.
