Application & Platform Support Manager in Watford

Skanska, one of the world's leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society. As the Application & Platform Support Manager, you are responsible for the operational support, maintenance, and continual improvement of Skanska's enterprise applications and digital platforms. This includes business-critical systems such as HR, Finance, Customer Relationship Management (CRM), Microsoft 365, the internal Data Platform, and bespoke software solutions.

Responsibilities

• Manage the full application and platform service life-cycle, from on-boarding to retirement, ensuring performance, reliability, compliance and up-to-date documentation in the Service Catalogue, Architecture Repository, and Configuration Management Database (CMDB).
• Own service performance metrics, track costs against market benchmarks, and conduct quarterly value and service reviews to ensure agreed business outcomes.
• Apply Service Integration and Management (SIAM) principles to integrate and govern multiple internal and external providers, clarify roles and accountabilities, and drive multi-supplier performance with Vendor & Contract Management and Global IT.
• Monitor performance trends, implement automation and standardisation, and adopt Information Technology Infrastructure Library (ITIL) aligned practices to enhance stability, responsiveness, and efficiency.
• Partner with Cyber-security and Governance to manage security, data protection, risk, continuity, resilience, and audit readiness in line with regulatory and Skanska IT frameworks.
• Oversee changes and releases to minimise disruption and coordinate smooth transitions with Digital, Architecture, and Product teams.
• Lead and mentor internal and matrix supplier teams, build strong relationships with business owners and vendors, and contribute to IT policy, standards, and governance to elevate operational maturity.

Qualifications

• Demonstrable experience in managing application and platform support within a complex business environment.
• Experience overseeing enterprise tools such as HR and CRM systems, M365 platforms, and business-critical custom applications in a multi-vendor, Managed Service or outsourced environment.
• Strong stakeholder management and relationship-building skills.
• Experience with ITIL and SIAM methodologies.
• Experience in incident, problem, and change management.
• Experience managing budgets and cost allocation.
• Strong leadership and people management capability with a focus on collaboration, accountability, and service quality in a matrix environment.
• Business-focused, service-driven mindset.
• Excellent communication and stakeholder management skills, capable of translating technical issues into business impact.
• High attention to detail, and a commitment to maintaining secure and compliant systems.
• Ability to produce high-quality documentation and reporting.
• Self-motivated, results-oriented, able to work independently and in teams.

Equal opportunities

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.

Flexible working

We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.

Reasonable adjustments

We would like you to perform at your best at every stage of our recruitment process. Please contact us using recruitment@skanska.co.uk or call 0330 105 2000 – Option 5 & 1, if you require any adjustments that would support you throughout your application.

More information about the role

Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: recruitment@skanska.co.uk

Closing date

The closing date for this vacancy may be subject to change any time at the sole discretion of the business.

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