At a Glance
- Tasks: Support the onsite team and manage the helpdesk for efficient operations.
- Company: Join Skanska, a leading global construction and development company.
- Benefits: Enjoy 24/7 digital GP service, financial wellbeing support, and professional development.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Make a positive impact on communities while developing your skills in a dynamic environment.
- Qualifications: Proficient in Word and Excel, with previous helpdesk experience and strong data input skills.
The predicted salary is between 30000 - 40000 € per year.
At Skanska, we’re shaping the way we live, work and connect. As one of the world’s largest construction and development companies, we work together with customers, communities and partners to shape a better society. We're delivering nationwide facilities management, including M&E support, cleaning, catering, and grounds maintenance, using technology for efficient planned and reactive services. You will be working in the Building Services OU based in London, responsible for creating healthy workplaces, comfortable homes and efficient facilities that improve people’s lives. Through collaboration and innovation, we deliver high‑quality solutions that make a lasting, positive impact for people and communities.
We are currently looking for a Helpdesk Administrator on a 12‑month fixed‑term contract who will provide operational administrative support to the contracts manager and onsite team in addition to the effective and efficient operation of the onsite helpdesk.
Responsibilities- Control the computerised maintenance system on sites across the group portfolio.
- Proactively liaise with technical staff, engineers, managers and clients/end‑users to ensure accurate, relevant, and timely communication.
- Manage site asset data and raise additional work task numbers.
- Raise internal requisitions for materials and subcontractors.
- Assist in compiling monthly reports for client meetings.
- Coordinate work with site supervisors and engineers.
- Proficient computer skills, especially Word and Excel.
- Working knowledge of PPM and reactive systems.
- Experience with a CAFM system.
- Previous helpdesk experience.
- Experience in a role requiring high volume data input with good numeracy skills.
- Ability to handle confidential matters with clients, managers, engineers and sub‑contractors.
- 24/7 digital GP service for you and your family.
- Financial wellbeing and employee assistance.
- Professional development.
- Enhanced family benefits (including maternity, paternity, dependants and parental bereavement leave).
We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high‑performing teams. We call it The Skanska Way.
Flexible WorkingWhere possible, we offer a range of flexible working options and would be happy to discuss this at the application stage if you’d like to explore.
Reasonable AdjustmentsWe want you to feel confident and supported throughout every stage of our recruitment process. If you need any adjustments to help you during your application, please contact us at or call 0330 105 2000 - Option 5 & 1.
Helpdesk Administrator (12 Month FTC) in London employer: Skanska
At Skanska, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London-based team enjoys comprehensive benefits, including a 24/7 digital GP service, professional development opportunities, and enhanced family support, all while contributing to meaningful projects that positively impact communities. Join us to be part of a diverse workforce where your contributions are valued and growth is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator (12 Month FTC) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Skanska. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching Skanska's projects and values. Show us that you’re not just another candidate; you’re genuinely interested in shaping better workplaces and communities.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the role show!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and our company culture right there.
We think you need these skills to ace Helpdesk Administrator (12 Month FTC) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk Administrator role. Highlight your relevant experience, especially with helpdesk systems and data management. We want to see how your skills align with what we're looking for!
Showcase Your Skills:Don’t forget to showcase your computer skills, particularly in Word and Excel. If you have experience with CAFM systems or PPM, make it stand out! We love seeing candidates who can hit the ground running.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, just like you’ll be doing in the role!
Apply Through Our Website:Finally, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Skanska
✨Know Your Tech
Make sure you're familiar with the computerised maintenance systems and CAFM tools mentioned in the job description. Brush up on your Word and Excel skills, as you'll likely be asked about your proficiency during the interview.
✨Show Your Communication Skills
Since the role involves liaising with various stakeholders, prepare examples of how you've effectively communicated in previous roles. Think about times when you had to manage information flow between technical staff and clients.
✨Data Input Experience Matters
Be ready to discuss your experience with high-volume data input. Highlight any specific systems you've used and how you ensured accuracy and confidentiality in your work.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you had to coordinate tasks or manage multiple priorities, especially in a helpdesk environment. This will show your ability to handle the fast-paced nature of the role.
