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- Tasks: Handle customer calls and emails, logging issues and providing support.
- Company: Join Skanska, a leading construction group committed to building a better society.
- Benefits: Flexible working hours, inclusive culture, and opportunities for career growth.
- Why this job: Be part of a dynamic team making a real difference in facilities management.
- Qualifications: Experience in customer service and ability to multitask under pressure.
- Other info: Diversity is celebrated here; we welcome all backgrounds and perspectives.
The predicted salary is between 30000 - 42000 £ per year.
Skanska, one of the world’s leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society. We have a long-term contract providing a complete facilities management solution for the Ministry of Defence Northwood HQ site near Watford, including all non-military support on-site, which involves everything from administration, transport management to ground works and mechanical and electrical engineering.
Due to an internal promotion, we have a vacancy in our Helpdesk team, a key role required to deliver an excellent service to the customer, taking phone calls to report problems on site and logging jobs on the CAFM system and/or transferring the call to the number/person asked for. The post will require you to work shifts, including 8hr Days, 12hr Days and 12hr Nights - this will include weekends as this is a 365/24/7 service.
What will you be doing:
- Answer all telephone calls and emails within agreed SLA
- Be aware of the escalation process Out of Hours
- Ensure all motor vehicles are signed for
- Ensure all accommodation keys are signed for and any spare rooms that are given out and the correct form is filled out
- Make sure customers are phoned/emailed if a call back has been requested on an HD
- Provide support to accommodation when needed during working hours
- 12 hr shift worker to review Geneva jobs raised to make sure all steps have been followed
What will you bring to the role:
- Experience in a customer facing or call centre environment
- Ability to manage multiple tasks
- Able to pick up new computer software (data entry)
- Calm under pressure
- Happy to deal with all ranks
This role requires a minimum level of security clearance and may also require a higher level of National Security Vetting. You should be aware that certain levels of clearance or specific projects and/or sites have UK residency requirements; and any dual or multiple nationalities must be declared. Any persons who do not fulfil these residency requirements may be unable to obtain the required level of clearance and would not be eligible to undertake this role.
Equal opportunities: We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.
Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.
Reasonable adjustments: More information about the role.
Closing date: The closing date for this vacancy may be subject to change at any time at the sole discretion of the business. We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Customer Call Handler - Day & Night Shift in London employer: Skanska
Contact Detail:
Skanska Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Call Handler - Day & Night Shift in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Skanska. Understand their values and projects, especially their work with the Ministry of Defence. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on how your experience in customer service can shine through, especially in high-pressure situations.
✨Tip Number 3
Show off your tech skills! Since you'll be using computer software for data entry, be ready to discuss any relevant experience. If you’ve used similar systems before, mention that to give them confidence in your abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Skanska. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Call Handler - Day & Night Shift in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Call Handler role. Highlight your experience in customer service and any relevant skills that match what we're looking for, like managing multiple tasks or handling pressure.
Show Your Personality: We love seeing a bit of your personality shine through in your application. Don’t be afraid to let us know why you’re passionate about this role and how you can contribute to our team at Skanska.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills. We appreciate straightforward communication!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you as part of our commitment to respond to every applicant.
How to prepare for a job interview at Skanska
✨Know the Company Inside Out
Before your interview, take some time to research Skanska and its values. Understand their commitment to inclusivity and responsible business practices. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about handling customer calls, be prepared to discuss your previous experience in customer-facing roles. Think of specific examples where you managed multiple tasks or resolved issues under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with the Role Requirements
Make sure you understand the key responsibilities of the Customer Call Handler position. Be ready to talk about how you would handle various scenarios, such as logging jobs on the CAFM system or managing call escalations. This shows that you’re proactive and ready to hit the ground running.
✨Ask About Flexibility and Support
Don’t hesitate to ask about flexible working options or any reasonable adjustments during the interview. This not only shows that you’re thinking ahead but also aligns with Skanska’s commitment to diversity and support for their employees. It’s a great way to start a conversation about your potential fit within the team.