At a Glance
- Tasks: Support the onsite team and manage the helpdesk for efficient operations.
- Company: Join Skanska, a leading global construction and development company.
- Benefits: Enjoy 24/7 digital GP service, financial wellbeing support, and professional development.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Make a positive impact on communities while developing your skills in a dynamic environment.
- Qualifications: Proficient in Word and Excel, with previous helpdesk experience and strong data input skills.
The predicted salary is between 30000 - 40000 € per year.
At Skanska, we’re shaping the way we live, work and connect. As one of the world’s largest construction and development companies, we work together with customers, communities and partners to shape a better society. We're delivering nationwide facilities management, including M&E support, cleaning, catering, and grounds maintenance, using technology for efficient planned and reactive services. You will be working in the Building Services OU based in London, responsible for creating healthy workplaces, comfortable homes and efficient facilities that improve people’s lives. Through collaboration and innovation, we deliver high‑quality solutions that make a lasting, positive impact for people and communities.
We are currently looking for a Helpdesk Administrator on a 12‑month fixed‑term contract who will provide operational administrative support to the contracts manager and onsite team in addition to the effective and efficient operation of the onsite helpdesk.
Responsibilities:- Control the computerised maintenance system on sites across the group portfolio.
- Proactively liaise with technical staff, engineers, managers and clients/end‑users to ensure accurate, relevant, and timely communication.
- Manage site asset data and raise additional work task numbers.
- Raise internal requisitions for materials and subcontractors.
- Assist in compiling monthly reports for client meetings.
- Coordinate work with site supervisors and engineers.
- Proficient computer skills, especially Word and Excel.
- Working knowledge of PPM and reactive systems.
- Experience with a CAFM system.
- Previous helpdesk experience.
- Experience in a role requiring high volume data input with good numeracy skills.
- Ability to handle confidential matters with clients, managers, engineers and sub‑contractors.
- 24/7 digital GP service for you and your family.
- Financial wellbeing and employee assistance.
- Professional development.
- Enhanced family benefits (including maternity, paternity, dependants and parental bereavement leave).
We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high‑performing teams. We call it The Skanska Way.
Flexible Working:Where possible, we offer a range of flexible working options and would be happy to discuss this at the application stage if you’d like to explore.
Reasonable Adjustments:We want you to feel confident and supported throughout every stage of our recruitment process. If you need any adjustments to help you during your application, please contact us at recruitment@skanska.co.uk or call 0330 105 2000 - Option 5 & 1.
Helpdesk Administrator (12 Month FTC) employer: Skanska
At Skanska, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and innovation. Our London-based team enjoys a range of benefits including a 24/7 digital GP service, professional development opportunities, and enhanced family benefits, all while contributing to meaningful projects that improve communities. Join us to be part of a diverse workforce where your contributions make a lasting impact.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator (12 Month FTC)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Skanska on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Skanska’s projects and values. Show us that you’re not just another candidate; you’re genuinely interested in how we shape communities and improve lives.
✨Tip Number 3
Practice common helpdesk scenarios! Think about how you’d handle tricky customer queries or technical issues. We love candidates who can demonstrate problem-solving skills and a calm approach under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Skanska.
We think you need these skills to ace Helpdesk Administrator (12 Month FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk Administrator role. Highlight your relevant experience, especially with helpdesk systems and data management. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Skanska. Keep it concise but impactful – we love a good story!
Show Off Your Tech Skills:Since this role involves a lot of computer work, make sure to mention your proficiency in Word, Excel, and any CAFM systems you've used. We’re keen on seeing how tech-savvy you are, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Skanska
✨Know Your Tech
Make sure you're familiar with the computerised maintenance systems and CAFM software mentioned in the job description. Brush up on your skills in Word and Excel, as these will be crucial for managing data and reports.
✨Communication is Key
Since you'll be liaising with various stakeholders, practice clear and concise communication. Think about examples from your past experience where you effectively communicated with technical staff or clients to resolve issues.
✨Show Your Organisational Skills
Prepare to discuss how you manage high volumes of data input and keep track of multiple tasks. Bring examples of how you've successfully organised work in previous roles, especially in a helpdesk environment.
✨Embrace the Company Culture
Familiarise yourself with Skanska's values around collaboration and innovation. Be ready to share how you can contribute to creating healthy workplaces and improving people's lives through your role as a Helpdesk Administrator.
