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- Tasks: Manage IT services and improve back-office functions in a dynamic environment.
- Company: Skanska, a leading project development and construction group committed to building a better society.
- Benefits: Flexible working options, inclusive culture, and opportunities for personal growth.
- Other info: Embrace diversity and thrive in a supportive workplace.
- Why this job: Join a diverse team and make a real impact on IT service delivery.
- Qualifications: Experience in IT service management and a passion for improving business processes.
The predicted salary is between 50000 - 60000 £ per year.
Skanska, one of the world’s leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society. We are looking to recruit for a Back Office Service Manager to join our team in Watford.
Working as a Back Office Service Manager you will be responsible for the end-to-end management, delivery, and continual improvement of IT services supporting back office business functions. This includes oversight of infrastructure, hosting, networks, and core enterprise technologies in a primarily outsourced, multi-vendor environment.
What you’ll do:
- Manage the full lifecycle of back-office services, from design and transition through operation and retirement.
- Maintain accurate and up-to-date records in the Service Catalogue and Configuration Management Database (CMDB), ensuring visibility of service scope, ownership, and dependencies.
- Align service delivery with business goals, demonstrating measurable outcomes such as improved stability, cost efficiency, or risk reduction.
- Apply Service Integration and Management (SIAM) principles to coordinate internal teams, global IT, and external suppliers under a unified governance model.
- Ensure adherence to Skanska IT policies, cyber-security standards, and relevant regulatory requirements.
- Manage risks associated with back-office services, maintaining audit readiness and operational resilience.
What you'll bring to the role:
- Experience in service management and delivery of IT infrastructure services.
- Experience managing IT services in a multi-vendor, outsourced environment.
- Experience supporting key applications (Microsoft O365).
- Experience with Information Technology Infrastructure Library (ITIL) and SIAM methodologies.
- Experience in incident, problem, and change management.
- Experience managing budgets and cost allocation.
- Experience leading teams in a matrix environment.
- Business-focused, service-driven mindset.
- Familiarity with back-office business processes and systems.
- IT service management (ITIL, SIAM).
- Incident, problem, and change management.
- Stakeholder engagement and communication.
Equal opportunities
We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.
Flexible working
We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.
Reasonable adjustments
We would like you to perform at your best at every stage of our recruitment process. Please contact us using recruitment@skanska.co.uk or call 0330 105 2000 – Option 5.
Back Office Service Manager employer: Skanska
Contact Detail:
Skanska Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Back Office Service Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Skanska on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Skanska's values and how they align with your experience. Be ready to discuss how you can contribute to their mission of building a better society.
✨Tip Number 3
Showcase your skills in service management and ITIL during the interview. Use specific examples from your past roles to demonstrate how you've successfully managed IT services in a multi-vendor environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Skanska team.
We think you need these skills to ace Back Office Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Back Office Service Manager role. Highlight your experience in service management and delivery of IT infrastructure services, especially in a multi-vendor environment. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. Instead, showcase your achievements! Use specific examples that demonstrate measurable outcomes like improved stability or cost efficiency. This helps us see the impact you've made in previous roles.
Be Clear and Concise: Keep your application clear and concise. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication, so get to the point while still showcasing your expertise in ITIL and SIAM methodologies.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Skanska!
How to prepare for a job interview at Skanska
✨Know Your Stuff
Make sure you brush up on your knowledge of IT service management, especially ITIL and SIAM methodologies. Be ready to discuss how you've applied these principles in past roles, particularly in a multi-vendor environment.
✨Showcase Your Experience
Prepare specific examples from your previous jobs that highlight your experience in managing back-office services. Talk about how you’ve improved service delivery, managed budgets, or led teams effectively.
✨Understand the Company Culture
Familiarise yourself with Skanska's values and their commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a positive team environment and align with their mission of building a better society.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about their approach to service integration and management, or how they measure success in service delivery. This shows your genuine interest and helps you assess if it’s the right fit for you.