Strategic Account Director

Be at the Forefront of the Agentic AI Revolution

At Skan AI, we are pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the world's largest organizations execute their most complex, mission-critical work.

We're in hyper-growth mode at exactly the right moment in history.

As enterprises race to adopt agentic AI, we're uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes.

Backed by Dell Technologies Capital and other leading investors, we're the only company that can bridge the gap between AI's promise and enterprise reality, making us perfectly positioned to define the agentic era for modern enterprises.

Our diverse, collaborative team of 250+ innovators is solving category-defining challenges at the intersection of AI, process intelligence, and enterprise work.

Diverse perspectives fuel breakthrough thinking, cross-functional collaboration is the norm, and our work directly transforms how Fortune 500 companies operate.

We are shaping the future of work itself.

About the Role

We are looking for a senior commercial leader to own a portfolio of strategic BFSI accounts — primarily large banks, insurers, and financial services firms.

This is not a traditional account management role.

You are the executive sponsor, the commercial owner, and the trusted advisor to senior client stakeholders simultaneously.

You will carry a net revenue retention and expansion quota, with direct accountability for renewals, upsell, and new use-case development across your assigned book of business.

You will partner with a cross-functional team — including delivery, value engineering, and solutions — to ensure customers realize measurable business outcomes from their investment in Skan, and you will serve as the primary voice of the customer internally.

The ideal candidate has managed large enterprise accounts at a B2B Saa S company or a leading Agentic provider, has deep familiarity with BFSI operating environments, and can hold credible conversations with COOs, CIOs, and CFOs about AI, automation, and transformation strategy.

This is not a relationship-manager role — this is a quota-carrying commercial role where you are accountable for outcomes.

Key Responsibilities

• Develop and execute multi-year account plans for each customer, aligning Skan's capabilities to the client's business objectives, transformation priorities, and operating model.
• Lead quarterly business reviews (QBRs) that connect Skan's impact to enterprise priorities and surface expansion opportunities across business units and geographies.
• Maintain executive sponsor relationships at the COO, CIO, CFO, and Chief Transformation Officer level, ensuring Skan is embedded in the client's strategic agenda.
• Renewal & Expansion
• Own the commercial relationship end-to-end: forecast accuracy, contract negotiation, on-time renewals, and conversion of expansion opportunities.
• Identify and develop upsell and cross-sell opportunities across new business units, geographies, and use cases — including claims automation, underwriting ops, compliance, and loan processing.
• Carry a net revenue retention (NRR) and new ARR expansion quota across your assigned book of business.
• Partner with the cross-functional account team — delivery, value engineering, solutions — to ensure consistent and measurable value delivery against customer success criteria.
• Proactively identify and mitigate account risk: adoption gaps, stakeholder transitions, competitive pressure, or delivery concerns.
• Maintain high customer satisfaction, strong platform adoption, and sustained engagement throughout the customer lifecycle.
• Escalate and resolve issues quickly, working cross-functionally to protect and strengthen the customer relationship.
• Internal Advocacy & Cross-Functional Alignment
• Represent customer needs internally, influencing product, marketing, and services priorities to strengthen Skan's BFSI enterprise offering.
• Partner with the partnerships team to identify and activate GSI and SI co-delivery opportunities within your accounts.
• Key Metrics for Success
• Net Revenue Retention (NRR): Primary metric; target 150%+ NRR across assigned book of business.
• Expansion ARR: Net new ARR generated from upsell, cross-sell, and new use-case development within existing accounts.
• Executive Engagement: Depth and frequency of C-suite relationships maintained per account.
• QBR Cadence & Quality: Quarterly business reviews delivered on schedule with documented ROI evidence and forward-looking expansion plans.
• Ideal Candidate Profile
• 10+ years of experience in strategic account management or enterprise customer leadership at a B2B Saa S company or leading Agentic provider.
• Proven track record of managing and growing large enterprise accounts with Fortune 500 BFSI clients — banks, insurers, asset managers, or diversified financial services firms.
• Demonstrated success engaging and influencing C-suite executives (COO, CIO, CFO, Chief Transformation Officer) at global financial institutions, with experience navigating complex enterprise buying and governance environments.
• Strong commercial acumen, including experience structuring, negotiating, and closing large enterprise agreements and managing accurate revenue forecasts.
• Deep familiarity with BFSI operating environments and transformation priorities — claims, underwriting, loan operations, compliance, and back-office automation are areas you can speak to credibly.
• Conversant in AI and data concepts; able to credibly engage technical stakeholders on models, data flows, and platform architecture at a working level.
• Process intelligence, agentic AI, RPA, or automation domain experience strongly preferred.
• Be part of a category-creating company building the full agentic lifecycle.
• Own some of the most strategic BFSI enterprise relationships in the market, with a direct line to the C-suite at the world's largest financial institutions.
• Join a passionate, global team united by curiosity, integrity, and impact.
• In-office and remote work mix with global exposure.
• Competitive compensation and equity opportunities.

We are an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace around the world.

We do not discriminate based on race, color, religion or belief, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, ancestry, age, disability, medical condition, genetic information, marital or family status, military or veteran status, or any other characteristic protected by applicable laws in the locations where we operate.

We welcome people from all backgrounds and provide reasonable accommodations throughout the hiring process.

#J-18808-Ljbffr