Reception & Business Administrator Brooklands (Weybridge) & Chessington, Surrey

Location: Brooklands (Weybridge) & Chessington, Surrey

Contract Type: Permanent / Full-time - 40 hours per week

Department: H&S, Admin & Facilities

Reporting to: Health & Safety, Admin & Facilities Manager

Who we are: Britannia Row Productions is a world class audio rental company supplying high end audio equipment and skilled audio engineers to global music tours, sporting, and corporate events. Our core values: Integrity, Innovation, Attention to Detail, and Unyielding Customer Support and Service are at the heart of everything we do.

Role Purpose: As the first point of contact for visitors, clients, contractors and employees, the Reception & Business Administrator plays an important role in creating a welcoming, professional and well-organised environment. With a primary focus on reception and front-of-house services, you will also provide administrative support across the Business Support function.

• Deliver a professional and welcoming reception service, ensuring visitors and callers receive an excellent first impression.
• Manage front-of-house activities, visitor access and communications in accordance with company procedures.
• Be vigilant in maintaining site security by monitoring who is coming through the lobby.
• Coordinate deliveries, post, telephone enquiries and general reception activities.
• Maintain a safe, organised and professional reception environment.
• Ensure reception records and documentation are accurate, current and maintained to company standards.
• Act as the central point of contact for employees and provide support as required.

Business Administrator:

• Provide administrative support across the Business Support team, including HR, Training, Operations and Leadership.
• Maintain accurate business records and support employee administration throughout the employment lifecycle.
• Assist with meetings, travel, training activities, purchasing and employee events.
• Produce reports and maintain documentation that supports the effective operation of the business.
• Contribute to improving administrative and reception processes by identifying opportunities to increase efficiency, consistency and service quality.
• Support the development and maintenance of departmental procedures and documentation.

Working Relationships: You will work closely with colleagues across Business Support, HR, Training, Operations, Finance and Leadership, building positive relationships with employees, clients, contractors and visitors.

Working Pattern: This role operates on a rota basis to support the needs of the business. Flexibility is essential to meet changing business and operational requirements. Weekend and out of hours working is normally required between May and July each year.

Company - general: Take reasonable care for your own health and safety and for that of others who may be impacted by your acts or omissions, comply with all relevant policies and procedures, and promptly report any hazards or concerns. Always comply with all company policies and procedures.

Knowledge, Skills & Experience:

• Previous experience in a reception, customer service or administrative role.
• Experience using a multi-user phone system and effective call handling.
• Excellent communication and interpersonal skills.
• Able to build relationships with internal and external stakeholders.
• Strong organisational skills with the ability to prioritise competing demands.
• High level of accuracy and attention to detail.
• Good IT skills, including Microsoft Office and the ability to learn new business systems.
• The ability to manage multiple priorities while maintaining high standards.
• Professional and approachable, demonstrating a strong sense of customer service.
• Must be eligible to work in the UK.
• Experience within a busy operational or logistics environment.
• Experience using integrated business management systems.

Personal Attributes: We're looking for someone who is:

• Friendly, approachable and professional.
• Reliable and punctual.
• Organised and dependable.
• Proactive and willing to take ownership.
• Confidential, respectful and trustworthy.
• Able to manage changing priorities.
• Adaptable, comfortable and confident working in a fast-paced environment.
• Collaborative, with a positive attitude and strong team ethic.
• Committed to delivering excellent service and continuously improving the way we work.

Flexibility: As part of a dynamic business, priorities can change. You may occasionally be asked to undertake other duties that are appropriate to the level of the role.

What do we offer?

• 23 days' holiday per annum plus bank holidays.
• Training and professional development.
• Auto enrolment pension scheme - 4% Employer Contribution, 5% Employee Contribution.
• Health Care Cash Plan.
• Employee Assistance Programme.
• Cycle to work Scheme.
• Life Insurance - 4 x salary.
• Enhanced company sick-pay.
• On-site Parking.
• Free refreshments & fruit.
• Company social events.

We're building a diverse, inclusive team. You're welcome at Britannia Row wherever you're from and whoever you are. We encourage you to apply.