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- Tasks: Lead customer relationships and ensure satisfaction through value delivery and support.
- Company: Join a forward-thinking company focused on customer success and innovation.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Why this job: Make a real impact by helping clients achieve their goals and drive success.
- Qualifications: Bachelor’s degree and 6-12 years in a customer-facing role.
- Other info: Dynamic environment with a focus on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages of the customer relationship and have high-level monitoring control and ownership of the customer lifecycle. Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver value-based metrics, and drive customer satisfaction. We are looking for a customer-focused leader with success in delivering exceptional client satisfaction and complex process transformation programs.
What you will do at Skan:
- Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance and consulting.
- Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training, and ongoing support to help our customers recognise value across the journey.
- Demonstrate deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle.
- Understand customer landscape, problem space, value based metrics and align with Skan capabilities.
- Build relationships across business owners, technology leaders and vendor management.
- Monitor and achieve goals around Skan adoption, license usage, business outcomes and renewals, revenue expansion.
- Build and share customer case studies, project learnings and radiate within other teams.
- Gather intelligence on customer initiatives, priorities, and leadership directions.
- Renewals in partnership with Sales.
- Usage of licenses (in Production).
- Provide executive briefings and status updates.
- Program governance: QBRs, Reports, and Risk Management.
- Organising customer onboarding, change management and training/certification.
- Organising workshops and industry practices.
Need to have:
- Bachelor’s Degree.
- 6-12 years of professional experience preferably in a customer-facing role.
- Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics.
- Leadership skills and an ability to coordinate and collaborate with engineering and product teams.
- Data Analysis and Insights - Leverage data analytics to provide actionable insights for process optimization, cost reduction, and performance enhancement.
- Knowledge of Lean Six Sigma principles and process re-engineering.
- Fluency in Spanish, German or Italian.
Nice to have:
- Strong interpersonal skills.
- Strong organisation and presentation skills.
- A propensity for relationship-building.
- Professional experience in Financial Services and/or Insurance.
- Knowledge and certification of Six Sigma principles.
- Fluency in additional European languages – French, Dutch.
Customer Success Manager in London employer: Skan, Inc.
Contact Detail:
Skan, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former Customer Success Managers on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like this. Building connections can open doors you didn’t even know existed!
✨Tip Number 2
Show off your skills in action! If you’ve got experience with data analysis or process optimisation, create a portfolio showcasing your successes. Use real examples to demonstrate how you’ve delivered value in previous roles – it’s all about proving you can drive customer satisfaction.
✨Tip Number 3
Prepare for the interview by understanding Skan’s products inside and out. Familiarise yourself with their offerings and think about how you can help customers recognise value. This will show you’re not just interested in the job, but genuinely invested in the company’s mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the team at Skan. Let’s get you that Customer Success Manager role!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer-facing roles and any consulting experience you have, especially in technologies like automation or process mining. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to deliver exceptional client satisfaction and drive customer success. Use metrics where possible to show how you’ve made a difference. We love numbers that tell a story!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build relationships and connect with clients, so don’t be afraid to show us who you are. A bit of your unique flair can go a long way in making your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Skan, Inc.
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like Net Promoter Score (NPS) and Customer Lifetime Value (CLV). Be ready to discuss how you've used these metrics in past roles to drive customer satisfaction and retention.
✨Showcase Your Consulting Experience
Prepare examples from your previous consulting roles where you successfully transformed processes or delivered value to clients. Highlight specific challenges you faced and how you overcame them, as this will demonstrate your problem-solving skills.
✨Demonstrate Relationship-Building Skills
Think of instances where you built strong relationships with clients or stakeholders. Be ready to share how you maintained those relationships and the impact they had on project outcomes, as relationship-building is crucial for a Customer Success Manager.
✨Familiarise Yourself with Skan's Offerings
Research Skan’s products and services thoroughly. Understand their unique selling points and be prepared to discuss how you can leverage them to enhance customer experiences and drive adoption during your interview.
