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- Tasks: Manage customer relationships and ensure satisfaction throughout their journey.
- Company: Join Skan, a leader in process optimisation and customer success.
- Benefits: Enjoy flexible work options, professional development, and a collaborative culture.
- Why this job: Be part of a dynamic team that values client success and innovation.
- Qualifications: Bachelor’s degree and 5-8 years in a customer-facing role required.
- Other info: Fluency in German is essential; additional languages are a plus.
The predicted salary is between 36000 - 60000 £ per year.
As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages of the customer relationship and have high-level monitoring control and ownership of the customer lifecycle. Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver value-based metrics, and drive customer satisfaction. We\’re looking for a customer-focused leader with success in delivering exceptional client satisfaction and complex process transformation programs.
What you will do at Skan:
- Become a trusted value delivery partner forassigned clients – Customer Valuemanagement and delivery, project reporting,governanceand consulting
- Program Management (In partnership withsolutions delivery leads): All phases ofengagement from onboarding,implementation, training), and ongoingsupport to help our customers recognize valueacross the journey.
- Demonstrate Deep expertise inSkanproduct and industry and provide consulting and best practices throughout the lifecycle
- Understand customer landscape, problemspace, value based metrics and align withSkancapabilities
- Build relationships across business owners,technology leaders and vendor management
- Monitor and achieve goals aroundSkanadoption, license usage, business outcomesand renewals, revenue expansion
- Build and share customer case studies, project learnings and radiate within other teams
- Gather Intelligence on customer initiatives, priorities, and Leadership directions
- Renewals in partnership with Sales
- Usage of licenses (in Production)
- Provide Executive briefings and status updates
- Program governance: QBRs, Reports, and Risk Management
- Organizing customer onboarding, change management and training/certification
- Organizing workshops and industry practices
< and track all CS metrics in the tool and keep information upto date
Need to have:
- Bachelor’s Degree
- 6-12 years of professional experience preferably in a customer-facing role
- Consulting experience working in technologies such asautomation, process and task mining, business process management, workforce intelligence, desktop process analytics
- Leadership skills and an ability to coordinate and collaborate with engineering and product teams
- Data Analysis and Insights – Leverage data analytics to provide actionable insights for process optimization, cost reduction, and performance enhancement.
- Knowledge of Lean Six Sigma principles and process re-engineering
- Fluency in Spanish, German or Italian
Nice to have:
- Strong interpersonal skills
- Strong organization and presentation skills
- A propensity for relationship-building
- Professional experience in Financial Services and/or Insurance
- Knowledge and certification of Six Sigma principles
- Fluency in additional European languages – French, Dutch
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Customer Success Manager employer: Skan, Inc.
Contact Detail:
Skan, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with Skan's products and services. Understanding the ins and outs of what we offer will not only help you in interviews but also demonstrate your genuine interest in the role and our company.
✨Tip Number 2
Network with current or former Customer Success Managers at Skan. Engaging with them can provide valuable insights into the role and the company culture, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer satisfaction and retention in previous roles. Highlighting your experience with complex process transformations will resonate well with our expectations.
✨Tip Number 4
Showcase your data analysis skills by being ready to discuss how you've used data to drive decisions in past roles. This is crucial for the Customer Success Manager position, as leveraging data is key to delivering value.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in consulting and technologies related to automation and process management. Use specific examples that demonstrate your leadership skills and ability to deliver client satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with the responsibilities of the role. Mention your fluency in German and any additional languages, as well as your knowledge of Lean Six Sigma principles.
Showcase Data Analysis Skills: Emphasise your experience with data analysis and how you've used insights to drive performance enhancements in previous roles. Provide concrete examples of how you've leveraged data to optimise processes or improve customer outcomes.
Prepare for Interviews: Anticipate questions about your experience in managing customer relationships and delivering value-based metrics. Be ready to discuss specific projects where you successfully implemented change and how you built relationships with stakeholders.
How to prepare for a job interview at Skan, Inc.
✨Showcase Your Customer-Centric Approach
As a Customer Success Manager, it's vital to demonstrate your commitment to customer satisfaction. Prepare examples of how you've successfully managed client relationships and delivered value in previous roles. Highlight specific instances where you turned challenges into opportunities for your clients.
✨Understand the Product Inside Out
Familiarise yourself with Skan's products and services before the interview. Be ready to discuss how these offerings can solve customer problems and enhance their experience. Showing deep product knowledge will position you as a credible partner for potential clients.
✨Prepare for Data-Driven Discussions
Since data analysis is crucial for this role, be prepared to discuss how you've used data analytics in past positions. Bring examples of how you've leveraged insights to drive process optimisation or improve customer outcomes, as this will showcase your analytical skills.
✨Demonstrate Leadership and Collaboration Skills
This role requires strong leadership and the ability to work with various teams. Share experiences where you've led projects or collaborated with cross-functional teams. Emphasising your ability to coordinate efforts and drive results will resonate well with the interviewers.
