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- Tasks: Lead customer relationships and drive satisfaction through value delivery and project management.
- Company: Dynamic consulting firm focused on customer success and innovative solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by helping clients achieve their goals and optimise processes.
- Qualifications: 6-12 years in customer-facing roles with strong leadership and data analysis skills.
- Other info: Join a collaborative team and enhance your career in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages of the customer relationship and have high-level monitoring control and ownership of the customer lifecycle. Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver value-based metrics, and drive customer satisfaction. We are looking for a customer-focused leader with success in delivering exceptional client satisfaction and complex process transformation programs.
What you will do at Skan:
- Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance and consulting.
- Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training, and ongoing support to help our customers recognize value across the journey.
- Report and track all CS metrics in the tool and keep information up-to-date.
- Demonstrate deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle.
- Understand customer landscape, problem space, value based metrics and align with Skan capabilities.
- Build relationships across business owners, technology leaders and vendor management.
- Monitor and achieve goals around Skan adoption, license usage, business outcomes and renewals, revenue expansion.
- Build and share customer case studies, project learnings and radiate within other teams.
- Gather Intelligence on customer initiatives, priorities, and leadership directions.
- Renewals in partnership with Sales.
- Usage of licenses (in Production).
- Provide Executive briefings and status updates.
- Program governance: QBRs, Reports, and Risk Management.
- Organizing customer onboarding, change management and training/certification.
- Organizing workshops and industry practices.
Need to have:
- Bachelor’s Degree.
- 6-12 years of professional experience preferably in a customer-facing role.
- Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics.
- Leadership skills and an ability to coordinate and collaborate with engineering and product teams.
- Data Analysis and Insights – Leverage data analytics to provide actionable insights for process optimization, cost reduction, and performance enhancement.
- Knowledge of Lean Six Sigma principles and process re-engineering.
- Fluency in German, Spanish or Italian.
Nice to have:
- Strong interpersonal skills.
- Strong organization and presentation skills.
- A propensity for relationship-building.
- Professional experience in Financial Services and/or Insurance.
- Certification in Lean Six Sigma principles.
- Fluency in one additional European language – French, Dutch.
Sr. Customer Success Manager (Consulting) employer: Skan AI
Contact Detail:
Skan AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Customer Success Manager (Consulting)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success Manager role. Personal referrals can make a huge difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for interviews by diving deep into Skan's products and services. Show us you understand our value delivery and customer lifecycle management. Bring examples of how you've driven customer satisfaction and retention in your previous roles.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific case studies or experiences where you’ve successfully managed customer relationships and delivered value. We love hearing about real-life examples that showcase your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Skan.
We think you need these skills to ace Sr. Customer Success Manager (Consulting)
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer-facing roles. We want to see how you've built relationships and delivered exceptional client satisfaction in the past.
Demonstrate Your Expertise: Share specific examples of how you've used data analysis to drive insights and improvements. We love candidates who can show their deep understanding of industry practices and technologies.
Tailor Your Application: Don’t just send a generic CV! We appreciate when you customise your application to reflect the skills and experiences that align with our job description. It shows us you’re genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Skan AI
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer satisfaction and retention, and be ready to discuss how you've used data analytics in past roles to drive improvements.
✨Showcase Your Consulting Experience
Be prepared to share specific examples of your consulting experience, especially in technologies like automation or process mining. Highlight any complex process transformations you've led and how they benefited your clients.
✨Demonstrate Relationship-Building Skills
Think of instances where you've successfully built relationships with clients or stakeholders. Be ready to discuss how you navigated challenges and maintained strong partnerships, as this is crucial for a Customer Success Manager.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage customer expectations. Practice articulating your thought process and how you would approach various customer situations, focusing on value delivery and governance.