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- Tasks: Manage customer relationships and ensure satisfaction throughout their journey with Skan AI.
- Company: Skan AI is a tech-driven company focused on enhancing customer success through innovative solutions.
- Benefits: Enjoy a full-time role with opportunities for professional growth and collaboration in a dynamic environment.
- Why this job: Join a vibrant team where your contributions directly impact customer satisfaction and business success.
- Qualifications: Bachelor’s degree and 5-8 years in a customer-facing role, preferably in tech or consulting.
- Other info: Fluency in German is required; additional languages are a plus.
The predicted salary is between 32000 - 46000 £ per year.
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Building Skan|| Always on the lookout for bright minds in Tech & Business roles! Let\’s chat! #Tech #Business
As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages of the customer relationship and have high-level monitoring control and ownership of the customer lifecycle. Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver value-based metrics, and drive customer satisfaction. We\’re looking for a customer-focused leader with success in delivering exceptional client satisfaction and complex process transformation programs.
What you will do at Skan:
- Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance and consulting
- Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training), and ongoing support to help our customers recognize value across the journey.
- Report and track all CS metrics in the tool and keep information up-to-date
- Demonstrate deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle
- Understand customer landscape, problem space, value based metrics and align with Skan capabilities
- Build relationships across business owners, technology leaders and vendor management
- Monitor and achieve goals around Skan adoption, license usage, business outcomes and renewals, revenue expansion
- Build and share customer case studies, project learnings and radiate within other teams
- Gather Intelligence on customer initiatives, priorities, and leadership directions
- Renewals in partnership with Sales
- Usage of licenses (in Production)
- Provide Executive briefings and status updates
- Program governance: QBRs, Reports, and Risk Management
- Organizing customer onboarding, change management and training/certification
- Organizing workshops and industry practices
Need to have:
- Bachelor’s Degree
- 5-8 years of professional experience preferably in a customer-facing role
- Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics
- Leadership skills and an ability to coordinate and collaborate with engineering and product teams
- Data Analysis and Insights – Leverage data analytics to provide actionable insights for process optimization, cost reduction, and performance enhancement.
- Knowledge of Lean Six Sigma principles and process re-engineering
- Fluency in German
Nice to have:
- Strong interpersonal skills
- Strong organization and presentation skills
- A propensity for relationship-building
- Professional experience in Financial Services and/or Insurance
- Certification in Lean Six Sigma principles
- Fluency in one additional European language – French, Dutch or Italian
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
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Industries
IT Services and IT Consulting, Software Development, and Business Consulting and Services
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Customer Success Manager employer: Skan AI
Contact Detail:
Skan AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with Skan AI's products and services. Understanding the specific features and benefits of what we offer will help you demonstrate your expertise during conversations and interviews, showing that you're genuinely interested in our solutions.
✨Tip Number 2
Network with current Customer Success Managers or employees at Skan AI. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with data analysis and how it relates to customer success. Be ready to share specific examples of how you've used data to drive customer satisfaction and retention in previous roles, as this is a key aspect of the position.
✨Tip Number 4
Showcase your language skills, especially your fluency in German. Highlighting your ability to communicate effectively with diverse clients can set you apart from other candidates and demonstrate your value in a customer-facing role.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in consulting and technology. Emphasise your leadership skills and any experience with data analysis or process optimisation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with the responsibilities of the role. Mention specific achievements that demonstrate your ability to enhance customer satisfaction and retention.
Showcase Relevant Skills: Highlight your fluency in German and any additional languages you speak. Also, mention your knowledge of Lean Six Sigma principles and any certifications you hold, as these are valuable assets for the position.
Prepare for Potential Questions: Think about how you would approach customer relationship management and provide examples of how you've successfully managed client expectations in the past. Be ready to discuss your experience with project management and data analytics.
How to prepare for a job interview at Skan AI
✨Understand the Customer Success Landscape
Familiarise yourself with the key responsibilities of a Customer Success Manager, especially in relation to customer lifecycle management. Be prepared to discuss how you can enhance customer satisfaction and retention through effective relationship-building.
✨Showcase Your Consulting Experience
Highlight your previous consulting roles, particularly those involving technology and process transformation. Be ready to provide examples of how you've successfully delivered value to clients and managed complex projects.
✨Demonstrate Data Analysis Skills
Since data analysis is crucial for providing actionable insights, prepare to discuss your experience with data analytics tools. Share specific instances where your insights led to process optimisation or performance enhancement.
✨Prepare for Language Proficiency
As fluency in German is a requirement, ensure you can demonstrate your language skills during the interview. If you speak additional European languages, mention them as they could give you an edge over other candidates.
