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- Tasks: Drive client success and satisfaction using our innovative Skai platform.
- Company: Join a vibrant and diverse team at Skai, a leader in digital marketing software.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a passionate team dedicated to revolutionising the advertising industry.
- Why this job: Make a real impact by helping clients achieve their marketing goals with cutting-edge technology.
- Qualifications: 2+ years in client services or digital marketing, with strong communication and project management skills.
The predicted salary is between 36000 - 60000 £ per year.
Ready to take your career to the next level? Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We are proud of our industry-leading digital marketing software but we are even prouder of the people behind it. That is where you come in.
The Kenshoo/Skai Client Success Manager (CSM) is responsible for overseeing client utilisation of the Skai Omnichannel platform. The CSM will partner closely with a Client Success Director to drive clients' satisfaction and ability to leverage Skai to drive ROI for online marketing initiatives.
The ideal candidate will have great project management skills, excellent technical credentials and a consultative approach to addressing client needs.
What You’ll Do- Work to drive client retention in partnership with your CSD
- Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform
- Assist clients in basic implementation and usage of Skai products
- Provide technical support and digital marketing best practice
- Communicate regularly with the customer to evaluate satisfaction
- Understand clients' business goals, anticipate future needs and help determine the ideal solution
- Partner with Skai Client Success Directors to actively build relationships with client partners
- Energised by solving problems and finding opportunities to make clients successful
- Ensure client expectations are exceeded
Position Requirements:
- Ability to understand advanced marketing analytics
- Ability to perform detailed client audits to identify client needs or workflow gaps
- 2+ years experience in client services and/or technical project management or 2+ years experience in digital marketing campaign management. Retail Media or SEM preferred
- Ability to thrive in a fast-paced environment with tight deadlines
- Ability to elicit client feedback to help direct continuous improvements for the Skai platform
- Phenomenal communication skills and organised project management
- Experience collaborating with a team both locally and virtually
- Organised and methodical, with excellent time management skills
- Skai platform experience preferred but not essential
- Ability to travel occasionally
- Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus
- French or German Language fluency needed
- Passion and dedication
- Desire to be the best
- Ability to work both independently and as part of a team
- Strong interpersonal communication skills - in writing and verbally
- Proven track record of problem-solving
- Results oriented
We are hybrid for the long term - with a great home/office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture.
Join our team today and become an integral part of our passionate team of adtech experts. Together, we will revolutionise the advertising industry and drive unparalleled success for our clients. Apply now to embark on an exciting career journey with us.
Client Success Manager, London employer: Skai
Contact Detail:
Skai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager, London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Skai on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Skai's products inside out. Dive into their Omnichannel platform and think about how you can help clients succeed. Show them you’re not just a fit for the role, but a fit for their mission!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you’ve turned client challenges into success stories. This will show you’re ready to tackle any situation that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team.
We think you need these skills to ace Client Success Manager, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Success Manager role. Highlight your project management skills and any experience with digital marketing, as these are key to impressing us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how you can help our clients leverage the Skai platform. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since communication is crucial in this role, make sure your application is clear and well-structured. Use concise language and check for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Skai
✨Know the Skai Platform
Familiarise yourself with the Skai Omnichannel platform before your interview. Understand its features and how it benefits clients. This will show your genuine interest in the role and help you discuss how you can drive client success.
✨Showcase Your Project Management Skills
Prepare examples of your project management experience, especially in client services or digital marketing. Be ready to discuss how you've successfully managed projects, met tight deadlines, and ensured client satisfaction in previous roles.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since phenomenal communication skills are a must for this role, consider doing mock interviews with friends or family to refine your delivery and ensure you can convey complex ideas simply.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've solved problems or identified opportunities for clients. Be prepared to share these stories during the interview, as they will highlight your consultative approach and ability to exceed client expectations.