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For Companies At a Glance
- Tasks: Help clients with their queries and ensure top-notch support.
- Company: Join a fast-paced, innovative digital marketing software company.
- Benefits: Hybrid work model, diverse team, and vibrant culture.
- Other info: Great opportunities for growth and development in a dynamic environment.
- Why this job: Kickstart your career in digital marketing with real impact.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 28800 - 48000 £ per year.
Kenshoo/Skai is looking for the best and the brightest to join our rapidly growing team. We’re proud of our industry-leading digital marketing software but we’re even prouder of the people behind it. Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we always do whatever it takes to delight our customers!
Responsibilities
Purpose: The Client Solutions Specialist is responsible for addressing all incoming queries about Kenshoo/Skai and managing those queries through to completion. The ideal candidate will have great project management skills, be a good communicator, very analytical and be a true problem solver. The role will be office based, but there will be opportunities to progress if the candidates demonstrate themselves to be capable after 18-24 months in the role. It will make a great starter role for somebody looking to begin their career in digital marketing.
Key Accountabilities
- Answer incoming Kenshoo/Skai support requests from clients via email and chat
- Resolve or escalate issues raised by clients following defined processes
- Support the Client Services staff in defined activities
- Pick up, open and maintain cases in Salesforce
Measures of Success
- Meet quarterly goals as agreed with Director of Client Support
- Attentive response and communication to all support queries
- Feedback back from customers and other Kenshoo Employees
- Meeting defined SLAs that are pre agreed with clients
Qualifications
Requirements
- Passion, dedication, and desire to be the best
- Basic to Intermediate Level knowledge of Excel
- Ability to work both independently and as part of a team
- Strong communication skills
- Self motivated and ability to work on own initiatives in a fast-paced environment
- Ability to work standard business hours. Flexibility or interest in working 'off-hours' such as weekends or holidays where needed.
- College Degree, Bachelor Degree or higher
- A basic understanding of Search & Social Marketing and the other digital channels
- Fluent in additional languages
- Experience in customer-service industry
- Any of the following areas of expertise: Java, Application Servers, Windows/UNIX Administration.
- Previous experience / knowledge in the areas of online advertising and search engines.
Benefits & Equal Opportunity
We are hybrid for the long term - with a great home/office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture.
Kenshoo/Skai, Inc. is an Equal Opportunity Employer. At Kenshoo/Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status.
Applicants with Disabilities: Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.
Join our team today and become an integral part of our passionate team of adtech experts. Together, we will revolutionize the advertising industry and drive unparalleled success for our clients. Apply now to embark on an exciting career journey with us!
Client Solutions Specialist in London employer: Skai
Contact Detail:
Skai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Solutions Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Client Solutions Specialist role. Highlight your project management skills and problem-solving abilities in a way that shows your passion for digital marketing.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you're genuinely interested in joining our team at Kenshoo/Skai. Plus, it makes it easier for us to spot your application.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
We think you need these skills to ace Client Solutions Specialist in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for digital marketing shine through! We want to see that you’re genuinely excited about the role and the impact you can make at Kenshoo/Skai.
Tailor Your CV: Make sure to customise your CV to highlight relevant skills and experiences that match the Client Solutions Specialist role. We love seeing how your background aligns with what we do!
Be Clear and Concise: In your written application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Skai
✨Know Your Stuff
Before the interview, make sure you understand Kenshoo/Skai's products and services. Familiarise yourself with their digital marketing software and how it benefits clients. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Client Solutions Specialist, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated in past roles or projects to demonstrate your skills.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or challenges. Be ready to discuss these during the interview, as the role requires strong analytical and problem-solving skills. Highlighting your experience in this area will set you apart.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Kenshoo/Skai. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.