At a Glance
- Tasks: Lead customer education initiatives and enhance user engagement with Skai's platform.
- Company: Join Skai, a leader in digital marketing software with a vibrant culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for bonuses.
- Other info: Diverse and inclusive workplace committed to professional growth.
- Why this job: Make a real impact by empowering customers to succeed with innovative learning experiences.
- Qualifications: 1-3 years in customer-facing roles; strong communication and content creation skills.
The predicted salary is between 95000 - 105000 £ per year.
Skai is looking for a creative, highly organized, and proactive Client Enablement Manager to help our customers build the knowledge, skills, and confidence they need to maximize the value of the Skai platform. Reporting to the Director of Revenue & Client Enablement, this person will play a critical role in driving customer education, platform proficiency, and engagement across Skai's global customer base.
You'll own and evolve Skai University, deliver engaging 1:1 and 1:many customer learning experiences, and develop scalable programs that help customers become more self-sufficient, successful, and confident advocates for Skai. This is an ideal opportunity for someone who is passionate about customer education, enjoys connecting with people, and loves finding creative ways to make learning engaging and impactful.
What You’ll Do
- Own and continuously improve Skai University, our customer learning platform, including the development and maintenance of courses, role-based learning paths, certifications, and self-service educational resources.
- Design and deliver engaging 1:1 and 1:many customer enablement experiences, including personalized platform training, live webinars, interactive workshops, product deep dives, and virtual or in-person learning sessions.
- Create compelling and accessible learning content, including videos, tutorials, walkthroughs, guides, and interactive resources that simplify complex product capabilities.
- Partner with Client Success teams to identify customer learning needs, address knowledge gaps, and deliver targeted experiences that support onboarding, adoption, and long-term success.
- Build programs that recognize customer expertise, encourage knowledge sharing, and develop customer champions who can advocate for Skai and drive adoption within their organizations.
- Experiment with new learning formats, AI-powered tools, and creative engagement strategies to make customer education more personalized, accessible, and scalable.
- Bring recommendations, identify opportunities to improve the customer learning experience, and communicate progress, risks, and decisions clearly.
- Track program participation, course completions, certification attainment, customer feedback, and engagement trends. Use data and customer insights to continuously improve enablement programs and measure their impact on adoption and proficiency.
What We’re Looking For
- Approximately 1–3 years of relevant professional experience, including experience in Client Enablement, Customer Education, Customer Success, Training, Learning & Development, or a related customer-facing role.
- Familiarity with digital advertising, paid search, paid social, retail media, commerce media, or programmatic advertising.
- Experience delivering customer-facing webinars, virtual training, interactive workshops, or personalized product education sessions.
- Strong communication, presentation, and facilitation skills, with the ability to engage customers, simplify complex concepts, and deliver memorable learning experiences.
- AI curiosity and proficiency, including being comfortable using AI to automate workflows or building new AI workflows to improve sales processes.
- Strong content creation skills, with the ability to turn technical product knowledge into clear, engaging, and practical educational materials.
- Strong project management and organizational skills, with the ability to independently manage multiple programs and priorities.
- A proactive, creative mindset and willingness to take ownership, experiment with new approaches, and continuously improve the customer experience.
- Experience partnering across multiple stakeholders and cross-functional teams.
Preferred, but not required
- Prior experience in a customer-facing role, including Customer Success, Account Management, or Sales.
- Experience creating or managing customer education programs, online academies, or learning management systems such as 360Learning or similar platforms.
- Exposure to digital customer success, community engagement, customer advocacy, or champion development programs.
- Experience using customer engagement data, learning analytics, or product adoption metrics to evaluate the effectiveness of education programs.
The annual salary range for this position is $95,000-105,000. The actual salary will vary depending on the applicant's experience, skills and abilities as well as internal equity and market data. This position is also eligible for additional quarterly bonus compensation through one of Skai’s highly attractive incentive plans, full details will be provided during the recruitment process.
We are hybrid for the long term - with a great home/office work mix, passionate and diverse team members, and a vibrant company culture.
Equal Opportunity Employer
Skai, Inc. is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.
Applicants with Disabilities
Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application. Skai is an E-Verify employer.
Client Enablement Manager in London employer: Skai
At Skai, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Global Revenue Enablement Manager, you will have access to comprehensive training resources and opportunities for professional growth, all while working in a dynamic environment that values data-driven decision-making and cross-functional teamwork. Our commitment to empowering employees ensures that you can make a meaningful impact on our global revenue teams from our vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Client Enablement Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Skai. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Skai before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Enablement Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Skai:Your cover letter is your chance to shine! Tell us why you want to work at Skai specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Skai!
How to prepare for a job interview at Skai
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
