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- Tasks: Drive client satisfaction and help them leverage our digital marketing platform.
- Company: Join Skai, a leader in digital marketing software with a vibrant culture.
- Benefits: Hybrid work model, diverse team, and opportunities for professional growth.
- Why this job: Make a real impact by helping clients succeed in their marketing goals.
- Qualifications: 2+ years in client services or project management, strong communication skills.
- Other info: Passionate team environment with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Skai (formerly Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We are proud of our industry-leading digital marketing software but we are even prouder of the people behind it. The Skai Client Success Manager (CSM) is responsible for overseeing client utilisation of the Skai Omnichannel platform. The CSM will partner closely with a Client Success Director to drive clients' satisfaction and ability to leverage Skai to deliver ROI for online marketing initiatives.
The ideal candidate has strong project management skills, excellent technical credentials and a consultative approach to addressing client needs.
What you’ll do:
- Work to drive client retention in partnership with your CSD
- Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform
- Assist clients in basic implementation and usage of Skai products
- Provide technical support and digital marketing best practice
- Communicate regularly with the customer to evaluate satisfaction
- Understand clients’ business goals, anticipate future needs and help determine the ideal solution
- Partner with Skai Client Success Directors to actively build relationships with client partners
- Energize by solving problems and finding opportunities to make clients successful
- Ensure client expectations are exceeded
Position Requirements:
- Ability to understand advanced marketing analytics
- Perform detailed client audits to identify client needs or workflow gaps
- 2+ years experience in client services and/or technical project management
- 2+ years experience in digital marketing campaign management; Retail Media or SEM preferred
- Thriving in a fast-paced environment with tight deadlines
- Ability to elicit client feedback to direct continuous improvements for the Skai platform
- Phenomenal communication skills and organised project management
- Experience collaborating with a team locally and virtually
- Excellent time-management skills
- Skai platform experience preferred but not essential
- Can travel occasionally
- Basic technical experience with code such as JavaScript and HTML is a plus
- Additional languages, preferably German, a big bonus
Skai Requirements:
- Passion and dedication
- Desire to be the best
- Work both independently and as part of a team
- Strong interpersonal communication skills – in writing and verbally
- Proven track-record of problem-solving
- Results oriented
We are hybrid for the long term – with a great home/office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture.
Equal Opportunity Employer: Skai, Inc. is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans.
Client Success Manager, London employer: Skai
Contact Detail:
Skai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager, London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Skai on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Skai's products inside out. Dive into their Omnichannel platform and think about how you can help clients succeed. Show them you’re not just another candidate, but someone who’s genuinely interested in making a difference.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss real-life scenarios where you've turned client challenges into success stories. This will showcase your consultative approach and ability to drive client satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Skai team!
We think you need these skills to ace Client Success Manager, London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your experience in client services and digital marketing, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills: Since communication is key in this role, let your writing reflect your phenomenal communication skills. Be clear, concise, and engaging in your application to demonstrate how you can connect with clients effectively.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've solved problems or improved processes in previous roles. This will show us that you're results-oriented and ready to tackle challenges head-on.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Skai
✨Know the Skai Platform Inside Out
Before your interview, make sure you familiarise yourself with the Skai Omnichannel platform. Understand its features and how it benefits clients. This will not only show your enthusiasm but also help you answer questions about how you can assist clients in leveraging the platform effectively.
✨Showcase Your Project Management Skills
Be prepared to discuss specific examples of your project management experience. Think of times when you successfully managed client expectations or led a project to completion. Highlight your organisational skills and how they contributed to client satisfaction.
✨Demonstrate Your Problem-Solving Abilities
During the interview, be ready to share instances where you identified a problem and implemented a solution. This role is all about helping clients succeed, so showcasing your proactive approach to problem-solving will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Since phenomenal communication skills are a must for this role, practice articulating your thoughts clearly. Whether it's discussing your past experiences or explaining technical concepts, being concise and confident will leave a positive impression on the interviewers.