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- Tasks: Manage client success and satisfaction using Skai's digital marketing platform.
- Company: Skai is a leading digital marketing software company focused on innovation and client success.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Join a passionate team and make a real impact in the advertising industry.
- Qualifications: 2+ years in client services or digital marketing, strong communication skills, and project management experience.
- Other info: Opportunity to work both independently and as part of a vibrant team.
The predicted salary is between 36000 - 60000 £ per year.
Ready to take your career to the next level? Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That’s where you come in!
The Skai Client Success Manager (CSM) is responsible for overseeing client utilisation of the Skai Omnichannel platform. The CSM will partner closely with a Client Success Director to drive clients' satisfaction and ability to leverage Skai to drive ROI for online marketing initiatives.
The ideal candidate will have great project management skills, excellent technical credentials and a consultative approach to addressing client needs.
What you’ll do:
- Work to drive client retention in partnership with your CSD
- Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform
- Assist clients in basic implementation and usage of Skai products
- Provide technical support and digital marketing best practice
- Communicate regularly with the customer to evaluate satisfaction
- Understand clients’ business goals, anticipate future needs and help determine the ideal solution
- Partner with Skai Client Success Directors to actively build relationships with client partners
- Energised by solving problems and finding opportunities to make clients successful
- Ensure client expectations are exceeded!
Position Requirements:
- Ability to understand advanced marketing analytics
- Ability to perform detailed client audits to identify client needs or workflow gaps
- 2+ years experience in client services and/or technical project management
- 2+ years experience in digital marketing campaign management. Retail Media or SEM preferred
- Ability to thrive in a fast-paced environment with tight deadlines
- Ability to elicit client feedback to help direct continuous improvements for the Skai platform
- Phenomenal communication skills and organised project management
- Experience collaborating with a team both locally and virtually
- Organised and methodical, with excellent time management skills
- Skai platform experience preferred but not essential
- Ability to travel occasionally
- Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus
Skai Requirements:
- Passion and dedication
- Desire to be the best
- Ability to work both independently and as part of a team
- Strong interpersonal communication skills - in writing and verbally
- Proven track-record of problem-solving
- Results oriented
Join our team today and become an integral part of our passionate team of adtech experts. Together, we will revolutionise the advertising industry and drive unparalleled success for our clients. Apply now to embark on an exciting career journey with us!
Client Success Manager employer: Skai
Contact Detail:
Skai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Familiarise yourself with the Skai Omnichannel platform. Understanding its features and functionalities will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Client Success Managers at Skai. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer in your application process.
✨Tip Number 3
Brush up on your project management skills. Being able to showcase your ability to manage multiple client accounts effectively will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with digital marketing campaigns. Highlight specific examples where you've driven client success, as this aligns perfectly with the responsibilities of the Client Success Manager role.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services and digital marketing. Emphasise your project management skills and any technical credentials that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client success and your understanding of the Skai platform. Mention specific examples of how you've driven client satisfaction and retention in previous roles.
Highlight Relevant Skills: In your application, clearly outline your experience with advanced marketing analytics, client audits, and digital marketing campaign management. Use bullet points to make these skills stand out.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've successfully solved client issues or improved processes in past roles. This will demonstrate your consultative approach and ability to exceed client expectations.
How to prepare for a job interview at Skai
✨Showcase Your Project Management Skills
As a Client Success Manager, you'll need to demonstrate your project management abilities. Prepare examples of past projects where you successfully managed timelines, resources, and client expectations. Highlight how you kept everything organised and on track.
✨Understand the Skai Platform
Familiarise yourself with the Skai Omnichannel platform before the interview. Even if you don't have direct experience, showing that you've researched the platform and understand its features will impress the interviewers and show your commitment to the role.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to answer questions about digital marketing analytics and basic coding knowledge. Brush up on your understanding of marketing metrics and be prepared to discuss how you would approach technical challenges.
✨Demonstrate Your Problem-Solving Skills
The role requires a consultative approach to client needs. Prepare to discuss specific instances where you've solved problems for clients or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
