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For Companies At a Glance
- Tasks: Lead a team to drive client success and deliver exceptional results for top brands.
- Company: Join Skai, a leader in digital growth and advertising technology.
- Benefits: Enjoy competitive pay, hybrid work, and career advancement opportunities.
- Why this job: Shape the future of advertising while collaborating with global leaders.
- Qualifications: 5+ years in client success or account management, with team leadership experience.
- Other info: Be part of an innovative culture that values integrity and collaboration.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Client Success Director, London – London, UK – Full-time
At Skai, we empower the world’s leading brands to accelerate their digital growth. Our omnichannel SaaS platform connects retail media, search, social and data, helping marketers make smarter decisions, unlock efficiencies, and drive measurable business outcomes.
We’re looking for a Client Success Director (CSD) to join our EMEA team in London. In this high-impact role, you’ll partner with some of our most strategic clients, leading a team of Client Success Managers to deliver exceptional results across e-commerce and performance marketing channels. This is your opportunity to influence digital commerce strategies for household-name brands, collaborate with global publisher partners, and shape the future of advertising technology.
Responsibilities
- Be the strategic partner. Build trusted, long-term relationships with senior stakeholders at some of the world’s largest brands.
- Drive measurable growth. Lead your portfolio to deliver adoption, retention, and revenue expansion across Skai’s omnichannel solutions.
- Lead and inspire. Mentor, develop, and manage a team of Client Success Managers—building capability and ensuring client goals are exceeded.
- Run impactful business reviews. Lead executive-level Skai Business Reviews to showcase performance, uncover opportunities, and guide client strategies.
- Champion cross-channel excellence. Partner with global publishers (Google, Amazon, Meta, Microsoft, Pinterest, etc.) to deliver cutting-edge solutions.
- Collaborate for innovation. Work closely with product, sales, and technical teams to influence platform development and capture new market opportunities.
- Act as the voice of the client. Surface insights, feedback, and opportunities to continuously improve our technology and services.
What Success Looks Like
- Strong executive relationships and trusted advisor status within your client base.
- Consistent client growth, retention, and satisfaction metrics.
- A motivated and high-performing Client Success team under your leadership.
- Clear impact on Skai’s product innovation and market leadership.
- Recognition as a thought leader in omnichannel commerce and digital media.
What You’ll Bring
- Proven experience in client success, account management, or consulting within SaaS, adtech, or digital media.
- 5+ years in client services and/or technical project management.
- 2+ years managing or leading a team of direct reports.
- Deep understanding of the digital advertising landscape (social, search, retail media, apps).
- Strong skills in executive communication, consultative selling, and data-driven storytelling.
- Track record of driving cross-channel strategy and growth for global brands.
- Ability to thrive in a fast-paced, collaborative, and global environment.
- Certifications in Google Ads, Microsoft Ads, Amazon Ads, Criteo, SA360, or Analytics (a plus).
- Multilingual skills (German, French, Spanish) are also a plus.
Why Join Skai?
- Work with global leaders and shape the future of advertising.
- Be part of a company recognized for innovation, integrity, passion, and humility.
- Collaborate with smart, driven teams across EMEA and beyond.
- Enjoy a hybrid work model, with 3 days a week in our central London office.
- Competitive compensation, benefits, and opportunities for career growth.
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Client Success Director, London employer: Skai
Contact Detail:
Skai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Director, London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research Skai and understand their products inside out. We want you to be able to discuss how you can drive growth and success for their clients, so come armed with ideas and insights.
✨Tip Number 3
Showcase your leadership skills! If you’ve managed teams before, share those experiences during your conversations. We’re looking for someone who can inspire and mentor others, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Client Success Director, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Success Director role. Highlight your experience in client success, account management, and any relevant SaaS or adtech background. We want to see how you can drive growth and build relationships!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital commerce and how your skills align with our mission at Skai. Be sure to mention specific achievements that demonstrate your ability to lead and inspire teams.
Showcase Your Communication Skills: As a CSD, strong communication is key. In your application, make sure to highlight your executive communication skills and any experience you have in consultative selling. We love seeing candidates who can tell a data-driven story!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Skai
✨Know Your Client Success Inside Out
Before the interview, dive deep into what client success means in the context of Skai. Familiarise yourself with their omnichannel solutions and how they drive growth for brands. Be ready to discuss specific strategies you've used in the past to build relationships and deliver results.
✨Showcase Your Leadership Skills
As a potential Client Success Director, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've mentored others, managed teams, and driven performance. Highlight any successes in developing talent and achieving client goals under your leadership.
✨Prepare for Executive-Level Conversations
Since you'll be working with senior stakeholders, practice articulating your thoughts clearly and confidently. Think about how you can present data-driven insights and strategies that resonate with executives. Role-play potential scenarios where you might lead a business review or pitch a new idea.
✨Stay Current on Digital Advertising Trends
Brush up on the latest trends in digital advertising, especially around social, search, and retail media. Being knowledgeable about platforms like Google, Amazon, and Meta will show your passion for the industry. Bring insights to the table that could benefit Skai and its clients.
