Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients with their queries and manage cases to ensure satisfaction.
- Company: Join a fast-paced, innovative digital marketing software company.
- Benefits: Hybrid work model, competitive salary, and opportunities for career growth.
- Why this job: Kickstart your career in digital marketing with a vibrant and supportive team.
- Qualifications: Passion for problem-solving, basic Excel skills, and a college degree.
- Other info: Diverse and inclusive workplace with a commitment to equal opportunity.
The predicted salary is between 28800 - 48000 £ per year.
Kenshoo/Skai is looking for the best and the brightest to join our rapidly growing team. We’re proud of our industry-leading digital marketing software but we’re even prouder of the people behind it. That’s where you come in! Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we always do whatever it takes to delight our customers!
Purpose: The Client Solutions Specialist is responsible for addressing all incoming queries about Kenshoo/Skai and managing those queries through to completion. The ideal candidate will have great project management skills, be a good communicator, very analytical and be a true problem solver. The role will be office based, but there will be opportunities to progress if the candidates demonstrate themselves to be capable after 18-24 months in the role. It will make a great starter role for somebody looking to begin their career in digital marketing.
Key Accountabilities:
- Answer incoming Kenshoo/Skai support requests from clients via email and chat
- Resolve or elevate issues raised by clients following defined processes
- Support the Client Services staff in defined activities
- Pick up, open and maintain cases in Salesforce
Measures of Success:
- Meet quarterly goals as agreed with Director of Client Support
- Attentive response and communication to all support queries
- Feedback back from customers and other Kenshoo Employees
- Meeting defined SLAs that are pre agreed with clients
Requirements:
- Passion, dedication, and desire to be the best
- Basic to Intermediate Level knowledge of Excel
- Ability to work both independently and as part of a team
- Self motivated and ability to work on own initiatives in a fast-paced environment
- Ability to work standard business hours. Flexibility or interest in working 'off-hours' such as weekends or holidays where needed.
- College Degree, Bachelor Degree or higher
- A basic understanding of Search & Social Marketing and the other digital channels
Nice to have:
- Fluent in additional languages
- Experience in customer-service industry
- Any of the following areas of expertise: Java, Application Servers, Windows/UNIX Administration.
- Previous experience / knowledge in the areas of online advertising and search engines.
We are hybrid for the long term - with a great home/office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture.
Equal Opportunity Employer: Kenshoo/Skai, Inc. is an Equal Opportunity Employer. At Kenshoo/Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.
Applicants With Disabilities: Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.
Join our team today and become an integral part of our passionate team of adtech experts. Together, we will revolutionize the advertising industry and drive unparalleled success for our clients. Apply now to embark on an exciting career journey with us!
Client Solutions Specialist- new grads and junior folks wanted!! employer: Skai
Contact Detail:
Skai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Solutions Specialist- new grads and junior folks wanted!!
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at university events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Kenshoo/Skai and understanding their products. Show us that you’re genuinely interested in what we do and how you can contribute to our team!
✨Tip Number 3
Practice your problem-solving skills! Think of common customer queries and how you would address them. This will help you shine during interviews, especially for a role like Client Solutions Specialist.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our awesome team!
We think you need these skills to ace Client Solutions Specialist- new grads and junior folks wanted!!
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for digital marketing shine through! We want to see that you’re genuinely excited about the role and the industry. A little passion goes a long way in making your application stand out.
Tailor Your CV: Make sure to customise your CV for this specific role. Highlight any relevant skills or experiences that align with what we’re looking for, like project management or customer service. This shows us you’ve done your homework and are serious about joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see why you’d be a great fit for the Client Solutions Specialist position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our awesome team!
How to prepare for a job interview at Skai
✨Know Your Stuff
Before the interview, make sure you understand Kenshoo/Skai's products and services. Familiarise yourself with digital marketing concepts, especially in search and social marketing. This will show your passion and dedication to the role.
✨Show Off Your Communication Skills
As a Client Solutions Specialist, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare answers to common questions about how you would handle client queries or resolve issues.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you've successfully solved problems or managed projects. Be ready to discuss these during the interview to showcase your analytical skills and ability to think on your feet.
✨Be Ready for a Fast-Paced Environment
Kenshoo/Skai thrives in a dynamic setting, so express your enthusiasm for working in such an environment. Share any experiences that highlight your adaptability and self-motivation, especially if they relate to working independently or as part of a team.
