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- Tasks: Manage client queries and provide top-notch support in a fast-paced environment.
- Company: Join Kenshoo/Skai, a leader in digital marketing software with a vibrant culture.
- Benefits: Gain valuable experience, career progression opportunities, and a supportive team.
- Why this job: Kickstart your career in digital marketing and make a real impact on clients' success.
- Qualifications: Strong communication skills, analytical mindset, and a passion for problem-solving.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Kenshoo/Skai is looking for the best and the brightest to join our rapidly growing team. We’re proud of our industry-leading digital marketing software but we’re even prouder of the people behind it. Our work environment is very fast-paced and entrepreneurial. We work hard, we play hard, and we always do whatever it takes to delight our customers!
The Client Solutions Specialist is responsible for addressing all incoming queries about Kenshoo/Skai and managing those queries through to completion. The ideal candidate will have great project management skills, be a good communicator, very analytical and be a true problem solver. The role will be office based, but there will be opportunities to progress if the candidates demonstrate themselves to be capable after 18-24 months in the role. It will make a great starter role for somebody looking to begin their career in digital marketing.
Key Accountabilities- Answer incoming Kenshoo/Skai support requests from clients via email and chat
- Resolve or escalate issues raised by clients following defined processes
- Support the Client Services staff in defined activities
- Pick up, open and maintain cases in Salesforce
- Meet quarterly goals as agreed with Director of Client Support
- Attentive response and communication to all support queries
- Feedback back from customers and other Kenshoo Employees
- Meeting defined SLAs that are pre agreed with clients
- Passion, dedication, and desire to be the best
- Basic to Intermediate Level knowledge of Excel
- Ability to work both independently and as part of a team
- Strong communication skills
- Self motivated and ability to work on own initiatives in a fast-paced environment
- Ability to work standard business hours. Flexibility or interest in working 'off-hours' such as weekends or holidays where needed.
- College Degree, Bachelor Degree or higher
- A basic understanding of Search & Social Marketing and the other digital channels
- Fluent in additional languages
- Experience in customer-service industry
- Any of the following areas of expertise: Java, Application Servers, Windows/UNIX Administration.
- Previous experience / knowledge in the areas of online advertising and search engines.
Kenshoo/Skai, Inc. is an Equal Opportunity Employer. At Kenshoo/Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Join our team today and become an integral part of our passionate team of adtech experts. Together, we will revolutionize the advertising industry and drive unparalleled success for our clients. Apply now to embark on an exciting career journey with us!
Client Solutions Specialist employer: Skai
Contact Detail:
Skai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Solutions Specialist
✨Tip Number 1
Get to know the company inside out! Research Kenshoo/Skai's products and values so you can speak confidently about how you fit into their culture. This will show you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! As a Client Solutions Specialist, you'll need to be a pro at handling queries. Role-play with friends or family to get comfortable with explaining complex ideas simply and clearly.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges head-on. Be ready to share these during interviews to demonstrate your analytical mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Client Solutions Specialist
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for digital marketing shine through! We love candidates who are excited about the industry and eager to learn. Share why you want to be a Client Solutions Specialist and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your project management skills, communication abilities, and any relevant experience in customer service or digital marketing. We want to see how your background aligns with what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate candidates who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you're serious about joining our team at Kenshoo/Skai!
How to prepare for a job interview at Skai
✨Know Your Stuff
Before the interview, make sure you understand Kenshoo/Skai's products and services. Familiarise yourself with their digital marketing software and how it helps clients. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Client Solutions Specialist, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated in past roles or projects.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or resolved issues. Be ready to discuss your analytical approach and how you managed to find solutions, as this role requires a strong problem-solving mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.