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- Tasks: Drive client satisfaction and help them leverage our digital marketing platform.
- Company: Join Skai, a leader in digital marketing software with a vibrant culture.
- Benefits: Hybrid work model, diverse team, and opportunities for professional growth.
- Why this job: Make a real impact by helping clients succeed in their marketing goals.
- Qualifications: 2+ years in client services or project management; strong communication skills.
- Other info: Be part of a passionate team and revolutionise the advertising industry.
The predicted salary is between 36000 - 60000 £ per year.
Skai (formerly Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We are proud of our industry-leading digital marketing software but we are even prouder of the people behind it. The Skai Client Success Manager (CSM) is responsible for overseeing client utilisation of the Skai Omnichannel platform. The CSM will partner closely with a Client Success Director to drive clients' satisfaction and ability to leverage Skai to deliver ROI for online marketing initiatives.
What you’ll do:
- Work to drive client retention in partnership with your CSD
- Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform
- Assist clients in basic implementation and usage of Skai products
- Provide technical support and digital marketing best practice
- Communicate regularly with the customer to evaluate satisfaction
- Understand clients’ business goals, anticipate future needs and help determine the ideal solution
- Partner with Skai Client Success Directors to actively build relationships with client partners
- Energize by solving problems and finding opportunities to make clients successful
- Ensure client expectations are exceeded
Position Requirements:
- Ability to understand advanced marketing analytics
- Perform detailed client audits to identify client needs or workflow gaps
- 2+ years experience in client services and/or technical project management
- 2+ years experience in digital marketing campaign management; Retail Media or SEM preferred
- Thriving in a fast-paced environment with tight deadlines
- Ability to elicit client feedback to direct continuous improvements for the Skai platform
- Phenomenal communication skills and organised project management
- Experience collaborating with a team locally and virtually
- Excellent time-management skills
- Skai platform experience preferred but not essential
- Can travel occasionally
- Basic technical experience with code such as JavaScript and HTML is a plus
- Additional languages, preferably German, a big bonus
Skai Requirements:
- Passion and dedication
- Desire to be the best
- Work both independently and as part of a team
- Strong interpersonal communication skills – in writing and verbally
- Proven track-record of problem-solving
- Results oriented
We are hybrid for the long term – with a great home/office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture.
Join our team today and become an integral part of our passionate team of adtech experts. Together, we will revolutionize the advertising industry and drive unparalleled success for our clients. Apply now to embark on an exciting career journey with us!
Client Success Manager, London in City of London employer: Skai
Contact Detail:
Skai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager, London in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Skai on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Familiarise yourself with the Skai platform and its features. Being able to discuss how you can help clients leverage it will show you're serious about the role.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've turned challenges into opportunities for clients. This is key for a Client Success Manager!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Client Success Manager, London in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your project management skills and any experience with digital marketing, as these are key for us at Skai.
Showcase Your Communication Skills: Since communication is crucial in this role, give examples of how you've effectively communicated with clients in the past. We want to see your interpersonal skills shine through!
Demonstrate Problem-Solving Abilities: Share specific instances where you've solved client issues or improved processes. At Skai, we love candidates who can think on their feet and find solutions that drive success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Skai
✨Know the Skai Platform
Before your interview, take some time to familiarise yourself with the Skai Omnichannel platform. Understanding its features and how it benefits clients will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of your project management experience. Highlight how you've successfully managed client relationships and driven satisfaction in previous roles, as this is crucial for a Client Success Manager.
✨Prepare for Technical Questions
Brush up on basic coding concepts, especially JavaScript and HTML, as well as digital marketing best practices. Being able to speak confidently about these topics will demonstrate your technical credentials and readiness to support clients.
✨Emphasise Communication Skills
Since communication is key in this role, prepare to discuss how you've effectively communicated with clients in the past. Share examples of how you've gathered feedback and used it to improve client experiences, showcasing your consultative approach.
