At a Glance
- Tasks: Provide tech support for software, hardware, and network services in a dynamic office environment.
- Company: Join a forward-thinking firm that values innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with chances to learn and grow your skills.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: High school diploma and at least one year of relevant experience required.
The predicted salary is between 31500 - 38500 £ per year.
Provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephony and security systems.
Provides a high level of customer service.
ESSENTIAL FUNCTIONS
- Provides a consistent and high level of customer service.
- Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not limited to computers, printers, scanners, fax machines and mobile devices.
- Responds to local and central telephone helpline, support tickets and e-mails (provides information, assesses problems and offers assistance).
- Logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
- Provides application support for both local installations and Citrix based applications.
- Provides support, troubleshooting and repair for laptops and desktops.
- Provides mobile device support, set up configuration, support and end user training.
- Assists with the Firm's audio visual set up requirements.
- Assists with hardware set ups in offices and conference rooms.
- Helps to maintain Firm's policies and procedures in relation to computer technology.
- Ensures the security of the Firm's systems by understanding the risks and ensuring best practices are followed.
- Regular and reliable physical presence to (ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software).
- Establishes and maintains effective working relationships with clients, attorneys and business services professionals.
- Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.
- Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
- Manages Firm resources responsibly.
- Complies with and understands Firm operation, policies and procedures.
- Performs other related duties as assigned.
- ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES AND OTHER JOB-RELATED COMPETENCIES
- Ability to administer Firm policies and procedures with regard to ordering and configuring hardware
- Thorough working knowledge of computer, printer and scanner hardware
- Ability to exert moderate to high physical effort
- Knowledge of relevant Firm computer software programs (e. g., Outlook, Excel, Power Point), with the ability to learn new software and operating systems
- Demonstrates effective interpersonal and communication skills, both verbally and in writing
- Ability to handle multiple projects and shifting priorities
- Ability to handle sensitive matters and maintain confidentiality
- Ability to organize and prioritize work
- Ability to work well in a demanding and fast-paced environment
- Ability to work well independently as well as effectively within a team
- Flexibility to travel
- Flexibility to adjust hours and work the hours necessary to meet operating and business needs
EDUCATION AND EXPERIENCE
- High school diploma or equivalent
- A minimum of one year of related experience
- #J-18808-Ljbffr
Junior Technology Support Analyst in London employer: Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates
Skadden, Arps, Slate, Meagher & Flom LLP offers a dynamic and inclusive work environment in the heart of London, where KYC/AML Analysts can thrive. With a strong emphasis on professional development, employees benefit from comprehensive training programs and opportunities for career advancement, all while being part of a prestigious firm known for its commitment to excellence and innovation in legal services.
Contact Details:
Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior Technology Support Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates!
✨Direct Apply to Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates
Let's not forget to apply directly through the Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior Technology Support Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
