At a Glance
- Tasks: Manage client accounts, drive growth, and build strong relationships in the HVAC industry.
- Company: Join a leading specialist in Refrigeration and Air Conditioning with a collaborative culture.
- Benefits: Competitive salary, generous holiday, birthday off, and ongoing professional development.
- Other info: Dynamic role with opportunities for career advancement and personal development.
- Why this job: Take ownership of client relationships and directly influence business growth.
- Qualifications: Experience in account management and a strong commercial mindset required.
The predicted salary is between 35000 - 40000 £ per year.
Location - Gloucestershire/Regional (client-facing role)
SK Heating and Cooling Ltd is a leading specialist in Refrigeration, Air Conditioning, Mechanical Ventilation, and Heating, serving commercial clients across Gloucestershire and the surrounding areas.
The Role
SK Heating & Cooling Ltd is seeking an ambitious Client Relationship Manager to take full commercial ownership of a portfolio of key service and maintenance contract accounts across our HVAC and Refrigeration business. This is a commercially accountable role, focused not only on protecting existing revenue but on growing account value by a minimum of 10% year‐on‐year through proactive relationship management, upselling of services, and identification of new opportunities within existing client estates. You will be the senior point of contact for your clients, responsible for service delivery, account performance, and commercial growth.
Salary: Competitive salary, dependent on experience up to £40k
Hours: Full-time
What We Offer:
- Company pension scheme
- 28+ days holiday including bank holidays
- Your birthday off every year if it falls on a working day
- Extra annual leave for each year of service
- Sick pay
- Company events
- 360 Wellbeing Healthcare and Discount code programme
- Autonomy to shape and grow your account portfolio
- Ongoing development within a growing, commercially focused HVAC business
Responsibilities
- Take full ownership of assigned client contract accounts, including service delivery, retention, and commercial performance
- Drive minimum 10% annual growth across existing accounts through upselling, contract optimisation, and added‐value service offerings
- Build strong, long‐term client relationships, positioning SKHC as a trusted partner rather than a contractor
- Identify and convert "missing services" to maximise full HVAC and Refrigeration coverage
- In collaboration with our estimating teams, prepare, present, and commercially justify detailed quotations for contract PPM, system upgrades, and remedial works
- Ensure all accounts operate in line with SKHC procedures, KPIs, and financial controls
- Act as the conduit between clients, engineering teams, helpdesk, and senior management
- Negotiate contract terms and renewals to protect margin and secure long‐term commitments
- Maintain accurate compliance, service records, and reporting via CAFM (Clik) and back‐office systems
- Attend and lead client review meetings, presenting performance, improvement plans, and growth strategies
Skills & Qualifications Required
- Proven experience managing and growing contract accounts within a Service & Maintenance environment
- Demonstrable track record of achieving revenue growth within existing customer bases
- Strong commercial acumen with the confidence to challenge, negotiate, and influence clients
- Experience managing account financial performance
- Working knowledge of HVAC and Refrigeration services (industry experience highly advantageous)
- Ability to understand and translate technical requirements into commercial opportunities
- Highly organised, detail‐focused, and comfortable working to targets and deadlines
- Strong IT skills, including MS Excel, Word, and CAFM systems
Why Join SK Heating & Cooling?
This role offers the opportunity to own client relationships end‐to‐end, directly influence account growth, and play a key role in shaping the future commercial performance of SK Heating & Cooling. If you thrive on responsibility, accountability, and delivering measurable results, this role will suit you.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.
Client Relationship Manager in London employer: SK Heating and cooling
SK Heating and Cooling Ltd is an exceptional employer, offering a dynamic work environment in Gloucestershire where you can take ownership of client relationships and drive significant account growth. With a competitive salary, generous holiday allowance, and a strong focus on employee wellbeing and development, we empower our team to thrive both personally and professionally while fostering long-term partnerships with our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the HVAC and Refrigeration industry. Attend local events, join online forums, and don’t be shy about reaching out to potential clients or colleagues on LinkedIn. Building relationships can open doors you didn’t even know existed!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential clients, make sure to highlight your experience in managing and growing contract accounts. Share success stories that demonstrate your ability to drive revenue growth and build strong client relationships.
✨Tip Number 3
Prepare for those interviews! Research SK Heating & Cooling Ltd thoroughly so you can speak confidently about their services and how you can contribute to their growth. Tailor your answers to show how your skills align with their needs, especially in upselling and optimising contracts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at SK Heating & Cooling. Let’s get you that Client Relationship Manager role!
We think you need these skills to ace Client Relationship Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Client Relationship Manager role. Highlight your experience in managing accounts and driving revenue growth, as these are key aspects of the job. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about client relationships and how your skills align with our goals at SK Heating & Cooling. Be genuine and let your personality come through.
Showcase Relevant Experience:When filling out your application, make sure to showcase any relevant experience in HVAC or Refrigeration services. We love seeing candidates who understand the industry and can translate technical requirements into commercial opportunities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at SK Heating and cooling
✨Know Your Stuff
Make sure you brush up on your knowledge of HVAC and Refrigeration services. Understand the key aspects of service delivery and maintenance contracts, as well as how to upsell effectively. This will show that you're not just familiar with the industry but also ready to take ownership of client accounts.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong client relationships in the past. Think about times when you've turned a challenging situation into a positive outcome. This role is all about being a trusted partner, so demonstrating your ability to connect with clients is crucial.
✨Be Ready to Discuss Growth Strategies
Since the role focuses on driving a minimum of 10% annual growth, come prepared with ideas on how you would achieve this. Think about upselling opportunities and how you can optimise existing contracts. Showing that you have a proactive mindset will set you apart.
✨Practice Your Negotiation Skills
Negotiation is key in this role, so be ready to discuss your approach to contract terms and renewals. Prepare for potential scenarios where you might need to challenge or influence clients. Demonstrating confidence in your negotiation skills will highlight your commercial acumen.
