At a Glance
- Tasks: Manage client accounts, drive growth, and build strong relationships in the HVAC industry.
- Company: Leading specialist in Refrigeration and Air Conditioning with a focus on client satisfaction.
- Benefits: Competitive salary up to £40k, 28+ days holiday, birthday off, and company pension scheme.
- Other info: Join a dynamic team with opportunities for personal and professional development.
- Why this job: Take ownership of client relationships and directly influence business growth.
- Qualifications: Experience in account management and strong commercial acumen required.
The predicted salary is between 35000 - 40000 £ per year.
Location - Gloucestershire/Regional (client-facing role)
SK Heating and Cooling Ltd is a leading specialist in Refrigeration, Air Conditioning, Mechanical Ventilation, and Heating, serving commercial clients across Gloucestershire and the surrounding areas.
The Role
SK Heating & Cooling Ltd is seeking an ambitious Client Relationship Manager to take full commercial ownership of a portfolio of key service and maintenance contract accounts across our HVAC and Refrigeration business. This is a commercially accountable role, focused not only on protecting existing revenue but on growing account value by a minimum of 10% year‑on‑year through proactive relationship management, upselling of services, and identification of new opportunities within existing client estates. You will be the senior point of contact for your clients, responsible for service delivery, account performance, and commercial growth.
Salary: Competitive salary, dependent on experience up to £40k
Hours: Full-time
What We Offer:
- Company pension scheme
- 28+ days holiday including bank holidays
- Your birthday off every year if it falls on a working day
- Extra annual leave for each year of service
- Sick pay
- Company events
- 360 Wellbeing Healthcare and Discount code programme
- Autonomy to shape and grow your account portfolio
- Ongoing development within a growing, commercially focused HVAC business
Responsibilities
- Take full ownership of assigned client contract accounts, including service delivery, retention, and commercial performance
- Drive minimum 10% annual growth across existing accounts through upselling, contract optimisation, and added‑value service offerings
- Build strong, long‑term client relationships, positioning SKHC as a trusted partner rather than a contractor
- Identify and convert "missing services" to maximise full HVAC and Refrigeration coverage
- In collaboration with our estimating teams, prepare, present, and commercially justify detailed quotations for contract PPM, system upgrades, and remedial works
- Ensure all accounts operate in line with SKHC procedures, KPIs, and financial controls
- Act as the conduit between clients, engineering teams, helpdesk, and senior management
- Negotiate contract terms and renewals to protect margin and secure long‑term commitments
- Maintain accurate compliance, service records, and reporting via CAFM (Clik) and back‑office systems
- Attend and lead client review meetings, presenting performance, improvement plans, and growth strategies
Skills & Qualifications Required
- Proven experience managing and growing contract accounts within a Service & Maintenance environment
- Demonstrable track record of achieving revenue growth within existing customer bases
- Strong commercial acumen with the confidence to challenge, negotiate, and influence clients
- Experience managing account financial performance
- Working knowledge of HVAC and Refrigeration services (industry experience highly advantageous)
- Ability to understand and translate technical requirements into commercial opportunities
- Highly organised, detail‑focused, and comfortable working to targets and deadlines
- Strong IT skills, including MS Excel, Word, and CAFM systems
Why Join SK Heating & Cooling?
This role offers the opportunity to own client relationships end‑to‑end, directly influence account growth, and play a key role in shaping the future commercial performance of SK Heating & Cooling. If you thrive on responsibility, accountability, and delivering measurable results, this role will suit you.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.
Client Relationship Manager employer: SK Heating and cooling
SK Heating and Cooling Ltd is an exceptional employer, offering a dynamic work environment in Gloucestershire where you can take ownership of client relationships and drive significant account growth. With a strong focus on employee wellbeing, competitive benefits including a generous holiday allowance and ongoing professional development, we empower our team to thrive and succeed in a supportive culture that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the HVAC and Refrigeration industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or clients, make sure to highlight your experience in managing and growing contract accounts. Share specific examples of how you've driven revenue growth and built strong client relationships. This will set you apart from the competition.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their services and think about how you can contribute to their growth. Tailor your responses to show that you’re not just looking for any job, but that you’re genuinely interested in being a part of their team at SK Heating & Cooling.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining SK Heating & Cooling and ready to take on the challenge of being a Client Relationship Manager.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Client Relationship Manager role. Highlight your experience in managing accounts and driving revenue growth, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about client relationships and how you can contribute to our team. Be sure to mention any relevant HVAC or Refrigeration experience, as it’ll make you stand out.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to grow accounts and manage client relationships. Numbers speak volumes, so if you've increased revenue or improved client satisfaction, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at SK Heating and cooling
✨Know Your HVAC Basics
Before heading into the interview, brush up on your knowledge of HVAC and Refrigeration services. Understand the key terms and concepts, as this will help you speak confidently about the industry and demonstrate your expertise.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you’ve grown accounts and maintained strong partnerships, as this is crucial for the Client Relationship Manager role.
✨Be Ready to Discuss Growth Strategies
Think about specific strategies you would implement to achieve the 10% annual growth target mentioned in the job description. Be prepared to discuss how you would upsell services and identify new opportunities within existing accounts.
✨Demonstrate Your Commercial Acumen
During the interview, showcase your ability to negotiate and influence clients. Prepare to discuss how you’ve handled contract renewals and financial performance in previous roles, as this will show your understanding of the commercial aspects of the position.
