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- Tasks: Lead our busy pub and guest rooms, ensuring top-notch service and a clean environment.
- Company: Join a vibrant team known for its warm hospitality and excellent guest care.
- Benefits: Enjoy perks like loyalty bonuses, free food, travel subsidies, and on-site parking.
- Why this job: Be the face of our brand while developing your skills in a fast-paced, fun environment.
- Qualifications: Previous experience in hospitality and strong leadership skills are essential.
- Other info: Full-time role with flexible shifts, perfect for those passionate about the hospitality industry.
The predicted salary is between 28000 - 42000 £ per year.
We are looking for enthusiastic General Manager to join our team at our busy Pub and Guest Rooms! The successful candidate will be responsible for providing excellent customer service, taking orders, serving drinks, and ensuring the bar is kept clean and tidy.
The ideal candidate will have a passion for the hospitality industry and a strong work ethic. Experience of guest room management / hotels advantageous. We are looking for someone who is friendly, reliable, and able to work in a fast-paced environment.
Duties
- Train and develop new team members
- Banking and end of day reporting
- Managing the daily operation of the floor and supporting the team within it
- Managing and exceeding guest expectations
- Ensure exceptional quality food and drink is consistently delivered
- Be the face of the brand known for its warm welcome and guest care
- Responsible for a safe opening and closing of the bar.
- Good knowledge of our menus, ingredients, and allergens
- Adherence to all Food Safety and hygiene standards
- A passion for hospitality and your own development is a must
- Supervising and coordinating all restaurant activities
- Managing staff and providing guidance to ensure efficient operations
- Overseeing food preparation, kitchen activities, and service standards
- Handling customer inquiries, complaints, and feedback
- Monitoring inventory levels and ordering supplies as needed
- Implementing health and safety regulations in the workplace
- Developing strategies to enhance profitability and customer satisfaction
Qualifications
- Previous experience in the hospitality or restaurant industry
- Strong knowledge of food production, culinary practices, and kitchen operations
- Excellent team management and leadership skills
- Ability to multitask and work under pressure in a fast-paced environment
- Driving Licence preferable
- Personal Licence Holder
Job Types: Full-time, Permanent
Pay: £32,000.00-£36,000.00 per year
Additional pay:
- Loyalty bonus
- Tips
- Company events
- Discounted or free food
- Free or subsidised travel
- Free parking
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Experience:
- Supervising experience: 1 year (preferred)
- Restaurant management: 1 year (preferred)
- Bar management: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Management: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Recreational Facilities
#J-18808-Ljbffr
General Manager employer: SK AND B INNS LIMITED
Contact Detail:
SK AND B INNS LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Make sure to showcase your passion for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to ensure excellent customer service in previous roles.
✨Tip Number 2
Highlight your experience in managing teams and training new staff. Discuss any strategies you've implemented that improved team performance or guest satisfaction.
✨Tip Number 3
Familiarize yourself with our menu and drink offerings before the interview. Being knowledgeable about our products will demonstrate your commitment and readiness to step into the role.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations. Provide examples of how you've successfully managed busy shifts or resolved customer complaints in a fast-paced environment.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the hospitality industry, especially any roles related to management, customer service, and bar operations. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention your relevant experience and how you can contribute to the team, emphasizing your ability to work in a fast-paced environment.
Showcase Leadership Skills: In your application, emphasize your leadership and team management skills. Provide examples of how you've trained or developed team members in previous roles, as this is crucial for the General Manager position.
Highlight Customer Service Experience: Since the role involves ensuring excellent customer service, make sure to include specific instances where you exceeded guest expectations or handled customer inquiries effectively. This will show your commitment to guest care.
How to prepare for a job interview at SK AND B INNS LIMITED
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for providing excellent customer service and how you enjoy creating a welcoming atmosphere for guests.
✨Demonstrate Leadership Skills
As a General Manager, you'll be leading a team. Be prepared to discuss your previous experience in managing staff, training new team members, and how you've successfully handled challenges in a fast-paced environment.
✨Know the Menu Inside Out
Familiarize yourself with the pub's menu, including ingredients and allergens. Being knowledgeable will not only impress the interviewers but also show that you're ready to ensure exceptional quality food and drink is consistently delivered.
✨Prepare for Scenario Questions
Expect questions about handling customer complaints or managing busy shifts. Think of examples from your past experiences where you successfully resolved issues or exceeded guest expectations, as this will demonstrate your problem-solving skills and ability to work under pressure.
