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- Tasks: Lead customer experience teams and drive strategy for service, sales, and logistics.
- Company: A leading recruitment agency with a focus on customer satisfaction.
- Benefits: Full-time role with opportunities to influence growth and enhance operational efficiency.
- Why this job: Join a dynamic team and make a real impact on customer experience and business success.
- Qualifications: Experience in manufacturing or logistics and strong leadership skills.
- Other info: Exciting opportunity for career advancement in a thriving environment.
The predicted salary is between 48000 - 72000 £ per year.
A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency.
Ideal candidates will have experience in manufacturing or logistics and possess strong leadership skills. This is a full-time opportunity, offering a chance to influence a significant growth journey critical to business success.
Head of Customer Experience & Growth employer: SJS Recruitment
Contact Detail:
SJS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience & Growth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role like Head of Customer Experience & Growth. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s customer service strategies. Think about how your experience in manufacturing or logistics can enhance their operations. We want you to showcase your leadership skills and how they align with their growth journey.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can drive strategy across customer service, sales, and logistics. We suggest rehearsing with a friend or in front of a mirror to build confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate candidates who are ready to make an impact in customer experience and growth.
We think you need these skills to ace Head of Customer Experience & Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Customer Experience & Growth role. Highlight your leadership experience in customer service, sales, and logistics to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing customer satisfaction and how your background in manufacturing or logistics makes you the ideal candidate for this position.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've driven strategy and improved operational efficiency in previous roles. We love seeing quantifiable results!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SJS Recruitment
✨Know the Company Inside Out
Before your interview, make sure you research the recruitment agency thoroughly. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Experience
As a candidate for a senior leadership position, be prepared to discuss your previous experiences in leading teams. Use specific examples to illustrate how you've driven strategy and improved customer satisfaction in past roles, especially in manufacturing or logistics.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of situations where you've had to enhance operational efficiency or resolve customer issues, and be ready to explain your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask insightful questions about the company's growth plans and customer experience strategies. This shows your enthusiasm for the role and helps you gauge if the company aligns with your career goals.
