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For Companies At a Glance
- Tasks: Lead and inspire teams to enhance customer experience and drive business growth.
- Company: Dynamic product-led company with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of customer service.
- Why this job: Be a key player in transforming customer experiences and driving success in a growing business.
- Qualifications: Experience in manufacturing or logistics with strong leadership skills.
- Other info: Exciting opportunity for career advancement in a thriving environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Roles like this are few and far between. We seek an inspirational senior leader who can take a team on a journey from good to great. Reporting to the MD of a product‑led, £150‑200m turnover business, you will lead the end‑to‑end customer and consumer‑experience teams across customer service, sales order processing, product training, quality, technical support, logistics and supply chain. Due to product innovation the business is expecting an exciting journey of growth, making the customer experience critical to its success.
Responsibilities
- Lead and inspire the customer‑experience organization, setting strategy and driving execution day‑to‑day.
- Manage change effectively, guiding teams through the change curve with a proven track record.
- Collaborate with cross‑functional leaders to ensure seamless integration across customer service, sales, product training, quality, technical, logistics and supply chain functions.
- Deliver measurable improvements in customer satisfaction, operational efficiency and cost effectiveness.
Qualifications
- Sector experience in manufacturing or logistics, with a focus on high‑volume consumer‑product operations.
- Strong leadership background; senior manager or head‑level experience, with the ability to step into a first director‑level role.
- Demonstrated ability to set strategy, build execution capabilities and drive business growth.
Seniority Level: Director
Employment Type: Full‑time
Location: New Milton, England, United Kingdom
Director of Customer Service in England employer: SJS Recruitment
Contact Detail:
SJS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Service in England
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, culture, and recent news. This will help us tailor our answers and show that we’re genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. This will help us refine our responses and boost our confidence before the real deal.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping us top of mind. Plus, it shows our enthusiasm for the position!
We think you need these skills to ace Director of Customer Service in England
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight your leadership experience. We want to see how you've inspired teams and driven change in previous roles. Use specific examples that demonstrate your ability to take a team from good to great!
Tailor Your Application: Don’t just send a generic CV and cover letter! We’re looking for candidates who understand our business and the role. Make sure to tailor your application to reflect the skills and experiences that align with the Director of Customer Service position.
Quantify Your Achievements: When discussing your past roles, use numbers to back up your claims. Whether it’s improving customer satisfaction scores or increasing operational efficiency, we love to see measurable results that showcase your impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SJS Recruitment
✨Know Your Stuff
Make sure you understand the ins and outs of customer service, especially in manufacturing or logistics. Brush up on key metrics like customer satisfaction and operational efficiency, as these will be crucial in your discussions.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times you've inspired a team or managed change effectively. Be ready to discuss how you can take a good team to greatness!
✨Collaborate Like a Pro
Since this role involves working with cross-functional teams, be prepared to talk about your collaboration skills. Share specific instances where you’ve successfully integrated different departments to enhance customer experience.
✨Focus on Growth and Strategy
Demonstrate your ability to set strategy and drive business growth. Have a few ideas ready on how you would approach improving customer satisfaction and operational efficiency in this new role.