Director of Customer Service

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Operations Director & Recruiter – Operations & Opex

Director of Customer Service

Location – Southern England, Hybrid working

Roles like this are few and far between. We seek an inspirational senior leader who can take a team on a journey from good to great.

Reporting to the MD of this product led, £150-200m t/o business, you will lead the end to end customer and consumer experience teams across customer service, sales order processing, product training, quality, technical and supply chain.

Due to product innovation, the business is on an exciting journey of growth; therefore, the customer experience they provide will be critical to the success of the organisation.

You’ll be a skilled change manager, with a proven track record of taking a team on the change curve.

The business in question seeks someone who will not only set the strategy but will then enjoy the execution element of the role, making things happen day to day.

The business is ideally looking for aligned experience within a technical servicing environment along with a proven track record of success as a leader and champion of customer experience and service.

Seniority level

• Director

Employment type

• Full-time

Job function

• Customer Service
• Industries: Industrial Machinery Manufacturing and Appliances, Electrical, and Electronics Manufacturing

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